Summary

The IT Support Specialist is responsible for providing technical support, including day-to-day end user support as well as back end operational support and troubleshooting.

Key Responsibilities and Accountabilities

• Act as Level I support to all end users
• Answer, evaluate, and prioritize requests for assistance from users experiencing problems with hardware, software, networking, VOIP, and other computer-related technologies
• Log, update, and track requests using ticket tracking software, maintain history records, and related problem documentation
• Build and set up equipment and furniture for employee use, performing or ensuring proper installation of cables, equipment, operating systems, and appropriate software. Note that “proper installation” refers to both functional and neat installation such that installations are maintainable and not subject to breakage or unsightliness
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Assist in maintenance and support of business applications and back-end systems and infrastructure architecture
• Track and maintain managed IT assets throughout organization
• Effectively collaborate with Director of IT and end users to address issues and future challenges as they arise
• Maintain current knowledge and skills through in-services, workshops, and/or seminars

Required Skills

• Excellent customer service skills, including the ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand
• Ability to take ownership of customer issues and provide excellent and timely support to the end user, ensuring downtime is kept to a minimum
• Ability to analyze and solve practical problems, dealing with a variety of concrete variables, in situations where only limited standardization exists
• Professional disposition with an attitude of self-sufficiency and tenacity in getting the job done
• Strong oral communication, listening, interpersonal and written communication skills
• Willingness to share knowledge with team members, management, and users
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to prioritize a workload with multiple tasks and multiple demands and meet due dates.
• Excellent organizational, time management and time tracking skills
• Willingness to attack issues head on and have the diligence to see them through to resolution
• Self-motivated with ability to work independently and drive projects
• Ability to maintain client confidence and protect operations by keeping information confidential
• Ability to accept constructive criticism and end user feedback regarding their experience with IT software and/or services

Education and Experience

The ideal candidate will have:

• High school diploma or general education degree (GED); three to five years’ related experience and/or training; or equivalent combination of education and experience
• Three to five years’ computer network training and problem solving
• Ability to work flexible working hours
• Proficiency in Microsoft Teams
• Proficiency in Microsoft 365 including Outlook/Exchange
• Proficiency in code versioning software (Git/SVN)
• Proficiency in application packaging and deployment tools
• Proficiency in networking
• Proficiency in Windows servers and desktop OS’s
• Linux experience preferred

Essential Job Functions

• Ability to effectively type on keyboard; ability to read computer screens
• Ability to communicate with company personnel and vendors electronically (i.e. emails documents etc.) by processing information via a computer screen in a timely manner.
• Ability to perform work electronically by processing information via a computer screen i.e. emails documents etc., in a timely manner.
• Ability to sit for extended periods of time;
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to stand; walk; sit; use hands/fingers to, handle, or feel; reach with hands and arms;
• Ability to climb or balance; stoop, kneel, crouch, or crawl; as well as talk and hear, ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. If weights exceed the foregoing, assistance should be requested.

Sterling Medical Devices LLC (SMD) is an Equal Opportunity Employer. SMD does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”

Local candidates only at this time, please. We do not offer relocation assistance. Job will be based in Moonachie, New Jersey

No third-party candidates please.