Oversees the management and facilitates production, projects, and quality within Customer IPS engagements. Ensures Customer's expectations are met by managing activities and complying with contractual obligations. Provides on-site support, training and communication to contracted facilities sterile processing department management and personnel. Ensures SPD compliance with the Department of Health, JC, OSHA, CDC, AAMI and AORN standards and facility policies and procedures. 100% domestic travel required.

LEADERSHIP

• Ability to develop and manage an engaged team to provide excellent day-to-day service that meets the Customer's needs and contractual obligations
• Focused on continuous improvement and possesses the ability to engage and coach
• Interviews, hires, assists with training, coaches and disciplines employees to meet company objectives and Customer requirements
• Possesses the ability to build and maintain a culture of EE Engagement and Retention through regular communication and on-going training
• Utilize staffing tools and communicate to Customer the appropriate staff mix and properly align staff with fluctuating demand

CUSTOMERS

• Ensures delivery of Customer Key Performance Indicators (KPI's) and conducts regularly scheduled meetings with Customer(s) to review quality metrics
• Ability to mentor the front-line leadership team in building relationships with the Customer service line coordinators
• Develop higher level relationships within the Customer organization including but not limited to OR Managers, Directors & V.P.'s including the ability to manage Customer expectations within the scope of work.
• Resolves client issues in a timely and efficient manner
• Demonstrates a complete understanding of the contract(s) and supports with educating and training Customer leadership in all aspects of contracted services

OPERATIONS/PROCESSES

• Demonstrates complete understanding of the STERIS standard processes and possesses the ability to implement and hold the team accountable through leadership routines
• Ensures proper operational processes are followed by all members of the STERIS IMS team in conjunction with the Department of Health JC, OSHA, CDC, AAMI, AORN standards and facilities goals and policies
• Ensures accuracy and completeness of all administrative documents and functions (time records, count sheets, inventories, billing, etc.) required by the Customer and STERIS
• Manages an operating budget for STERIS and understands that all decisions can have a financial impact and manages within the budget
• Uses STERIS playbook and related tools to identify areas of deficiencies and creates Corrective Action Plans to manage improvement

• Bachelor's degree and 3 years of leadership experience in SPD or related field or High School diploma with 8 years of SPD experience with 5 years of leadership role in SPD or related field
• Must have good working knowledge of Microsoft Office applications (4 Years)
• Must have experience in process management and quality control (3 Year)
• Active certification in sterile processing/central sterile via CBSPD or HSPA required. If not certified at point of hire, it must be obtained within 12 months of hire
• Must maintain valid driver's license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements.
• Must be able to travel across the US and pass the Customer's background and medical standards for credentialing purposes.

• Instrument tracking software and employee management system experience (1 Years)
• Medical instrument knowledge (1 Years)
• Knowledge of Sterile Processing, Operating Room and Material Management functions a plus (1 Years)

• Ability to work in a fast-paced dynamic environment
• Possess an understanding of accountability tools - Coaching documents, MBOs, Performance Reviews
• Ability to stay calm and maintain a high level of professionalism under high pressure situations
• Ability to conduct root cause analysis
• Ability to build project plans