Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Key Accountabilities:

• Greet visitors, clients and staff, ascertain their nature of business, and direct them to appropriate individuals.

• Answer phone calls and direct calls to appropriate parties.

• Answer questions about HERO programs and processes.

• Maintain a professional welcome area.

• Assist with data entry as needed for HERO Program client files and for HERO Program Performance Improvement process.

• Aid HERO department with tasks and projects as needed.

• Accept client and third party payments and take monies to Billing department each day.

• Communicate client needs, whereabouts to staff.

• Assist the Program Director and other staff with coordination of classes, peer meetings, and education programs.

• Update HERO staff directory as needed

• Compose, prepare and mail HERO program announcements and other program correspondence.

• Manage all incoming mail, check for date deadlines, responses or materials needed.

• Serve as office/community liaison in responding to external requests.

• Assist in the Intake process by searching belongings, deliveries and maintaining client property documentation.

• Create and update procedure manuals for front desk/administrative area.

• Assist with client pass management system.

• Maintain inventory of office supplies and order as needed.

• Oversee status of office equipment, coordinate phone system maintenance for administrative area.

• Additional responsibilities may be assigned.

Position Requirements:

• Minimum of high school diploma or GED.

• Work experience as an administrative position preferred.

• Monday through Friday 6am to 2:30pm

• Self-starter with ability to work independently.

• Excellent written, oral and interpersonal communication skills.

• Proficiency with Microsoft Office suite, including Word, Excel and PowerPoint.

• Strong organizational and time management skills.

• Standing - Periodically

• Standing/Walking - Periodically

• Kneeling – Periodically

• Pushing/Pulling– Periodically

• Lifting up to 20 pounds - Periodically

• Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness, including a minimum of one year of continuous sobriety if in recovery, from the substance for which you are in recovery.

• Abides by all specific program and Agency procedures, policies, and requirements.

• An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client, regardless of whether an employee has direct contact with clients on a daily basis. Therefore, Stephen Center employees will conduct themselves with honesty and integrity.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Great health benefits:

Medical

Dental and vision are covered 100%

Pay: $16/hour

Other Benefits include:

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance, Accidental Death/Dismemberment Insurance

10 paid holidays

Free Planet Fitness membership to 38th & L location-$120 value!

22% Discount at Verizon Wireless

Free on-site lunches

Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!