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Here at Stephen Anthony's we are looking for dynamic Applicants with experience in full service environment, to run along with the general manager and to over see the wait staff, will include but not limited to training, keeping up with wait staff side work check list etc.
Our Lead Server should bring a positive attitude and be able to interact with staff & guests with enthusiasm, promoting new ideas with a fresh perspective.
Knowledge of Full Restaurant service is a requirement . Bartending experience is preferred.
Weekends and Holidays are a requirement.
Strong time management skills and accuracy to deal with a variety of duties according to schedule.
Job Type: Full-time
Head Server Job Description
Head servers take the lead in waiting on patrons at Stephen Anthony's. They are dedicated to exceptional customer service and coordinate the efforts of others on staff to ensure diners walk away satisfied. Head servers spend a good deal of time on their feet moving around the facility. Being sufficiently strong and graceful to maneuver trays and other items without causing a disaster is mandatory.
Head Server Duties and Responsibilities
Happy customers are repeat customers, so head servers do everything they can to create a pleasurable experience. To that end, they often perform these key tasks found in most job ads for head server positions:
Delivering Food
At the core of the head server’s job is just that – serving. Head servers ask diners what they want to eat and bring the correct food in the proper sequence to the table.
Monitoring Staff
Head servers are not classified as managers, but they do coordinate the actions of others to keep operations flowing. They may assign opening and closing duties, send individuals to retrieve items such as a forgotten salad or a new fork, instruct them to refill water glasses, and perform other services that contribute to positive dining. If problems arise between staff members, head servers may step in to promote harmony. Head servers may spend considerable time with new hires to get them up to speed.
Conveying Knowledge
Expertise about the menu allows head servers to converse intelligently with guests. Head servers should be able to explain ingredients, preparation techniques, and available substitutions. They stay current on new or changing options, such as the soup of the day or seasonal offerings. Suggesting which wines pair well with given entrees and pointing out house specialties can further enhance meals.
Addressing Questions and Issues
When a salad contains the wrong dressing, a spill requires a quick response, or a steak needs more time on the grill, head servers act to resolve the problem. Likewise, they may attend to basic customer requests such as shutting blinds to get the sun out of someone’s eyes or providing directions to the washroom.
Head Server Skills
As the name implies, head servers are both leaders and helpers. They support peers on their staff as well as assist diners. Effective communication and good interpersonal skills aid with both responsibilities. Other qualities for head server positions include:
Head Server Tools of the trade
Head servers typically encounter the following in their job:
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
Experience level:
Restaurant type:
Shift:
Weekly day range:
Work Location: In person
Full Time
Restaurants & Catering Services
$25k-34k (estimate)
01/28/2024
08/06/2024
stephenanthonys.com
MARLBOROUGH, MA
50 - 100
Private
ANTHONY SCERRA
$10M - $50M
Restaurants & Catering Services
The following is the career advancement route for Shift Leader positions, which can be used as a reference in future career path planning. As a Shift Leader, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Shift Leader. You can explore the career advancement for a Shift Leader below and select your interested title to get hiring information.