Janitor

Two locations:

• 11301 Wilshire Blvd
• 1900 W 3rd St

REPORTS TO: Maintenance Supervisor

HOURS: Full-Time

CLASSIFICATION: Non-Exempt

SUMMARY:Under the supervision of the Maintenance Supervisor, the Janitor supports maintenance, landscape, and management efforts to maintain the community in a clean and orderly condition. Responsibilities include maintaining the cleanliness, physical appearance, and curb appeal of the community in line with the established standards including the grounds, building exteriors, breezeways, leasing office, community room, amenities, and other common areas. The Janitor may also perform light maintenance and assist in the preparation of vacant apartments for move-in by new residents.

Duties: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Consistently maintains a clean and attractive environment around the leasing office, community room, laundry rooms, mailrooms, and all common areas.
• Pick up trash on the property and in common areas, which includes but is not limited to, driveways, parking lots, curbs, trash receptacles areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
• Ensure compactor/dumpster areas, trash receptacles are emptied and clean.
• Use power blower and pressure washer to clean breezeways, steps, sidewalk, and any other common areas.
• Walk the property several times a day and pick up new debris, including pet waste. Ensure pet stations are stocked and emptied at all times.
• Immediately remove any graffiti or vandalism on property.
• Responsible for cleaning windows and glass doors on property.
• Maintain the property’s flowerbeds, plants, and grass area.
• Maintain clean doors and light fixtures throughout property, as directed.
• Assist Property Manager in monitoring and replacement of common area lighting weekly.
• Report to Property Manager any inoperable vehicles on property.
• Communicate with Maintenance Supervisor regarding the status of work and any potential issues, reporting anything that may be a potential liability.
• Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
• Present a professional, efficient attitude in remedying resident complaint to ensure resident satisfaction while working within company guidelines.
• Must comply with all OSHA safety regulations, federal, state, and local applicable laws regarding health, safety or environment, including Step Up’s
• standard operating procedures and policies
• Responds to all requests timely.

Supervisory Responsibilities:

• N/A

Other Responsibilities:

• Assists in trashing out vacant apartments and cleaning prior to move-in.
• Perform common area painting to upkeep the community’s appearance.
• Assist Maintenance Technician with completion of light work orders.
• Ensure adequate inventory of cleaning supplies and equipment, notifying Maintenance Supervisor when supplies are needed.
• Comply with Step Up’s key control policy by ensuring all keys must be secure and no keys can be taken home without authorization from Step Up Management.
• Assist office staff, as needed, with posting notices on resident doors.
• Available for after-hours emergency calls and/or on-call scheduled work rotations. Respond quickly in the event of an emergency, notify appropriate personnel, and follow safety protocol.
• Comply with Step Up’s Property Management uniform requirements.
• Attend and participate in company meetings and trainings.
• Assigned property can change based on the needs of business.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to interact effectively with management, co-workers, visitors, and residents.
• Superior customer service skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to work independently.
• Ability to read/ speak/ write English language proficiently.
• Basic computer knowledge.
• Knowledge of and ability to use grounds tools and equipment.
• Ability to respond to afterhours emergencies.
• Ability to work a flexible work schedule to include weekends, evenings, and holidays.
• Requires use of personal vehicle with active insurance.

Qualifications:

• High school diploma preferred.

Certifications:

• Minimum of 1 certification preferred out of the following list: National Affordable Housing Professional Certification TCS, HCCP, COS (Certified Occupancy Specialist), or CPO (Certified Professional of Occupancy).

Computer Skills:

Requires ability to use smartphones to send email, text, and use applications. Ability to use electronic timekeeping system.

Materials and Equipment:

Standard office equipment such as computers, smart phones, photocopiers, filing cabinets and other presentation materials.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to communicate by phone, email, and in-person discussions. Will be required to use hands, fingers, feel, and reach with hands to perform job tasks. Requires mobility standing and walking around community to perform cleaning duties for long periods of time (up to 8 hours).

Ability to lift below waist up to 60 pounds and above waist 35 pounds. Ability to push and pullup to 120 pounds of force. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Requires eye-hand coordination and manual

dexterity sufficient to operate a keyboard. Working conditions are normal for a fast-paced real estate management division.

• Mid to high level stress during peak performance
• Requires inspecting the property, and work orders which may bending, stretching, navigating stairs, and extensive walking.
• Ability to use general maintenance tools, supplies and equipment such as, but not limited to hand tools, hammers, pressure washer, blowers, paint equipment, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
• Handcarts are used to transport supplies.
• Ability to respond to after hour emergencies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

Working Conditions:

Normal office environment. May on occasion be exposed to loud sounds and distracting noise level, such as from outdoor equipment.

Position may require driving to multiple properties within portfolio. Building maintenance environment, indoor/outdoor, consisting of exposure to moving mechanical parts and seasonal temperature changes ranging from freezing to extreme heat. May be exposed to high leveled places, toxic or caustic chemicals, and risk of electrical shock. While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, dust, and other possible irritants. The noise level in the work environment and job sites can be loud. Moving mechanical parts and vibration.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration.

Ability to work weekends or as needed. After hours responsibilities to respond to after hour emergencies. A valid driver’s license and reliable transportation is needed.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

I can perform the functions of this job as described with or without reasonable accommodation.

Employee Name (Print):___________________________________________

Employee Signature: ________________________________________________

Date:_________________________________

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER