At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!
The BDC Sales Agent responds to Internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties/Responsibilities

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person with a call, text, or email including a personalized CoVideo.
• Has thorough knowledge of all dealership products and services and completes required Manufacturer and SOAG Training.
• Directs customers to product information resources, including those available on the Internet.
• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all personal Internet leads and backs up sales team with sales and follow up.
• Maintains an ongoing customer database to capture repeat business by driving business development through outbound equity mining, anniversary calls, and birthday calls.
• Ensures all calls are answered within three rings. Refrains from avoiding calls.
• Keeps abreast of new products, features, accessories etc., and their benefits to customers.
• Attends product and sales training as requested by manager and manufacturer.
• Attends sales meetings when required.
• Ensure all assigned tasks are cleared daily.
• Follow all SOAG polices and procedures.
• Calling missed appointments from the prior day. Return missed calls daily.
• Maintain a positive client experience by remaining upbeat and friendly at all times.
• Be coachable in improving skills to meet expectations set by SOAG.
• Adhere to work schedule as assigned.
• Maintains professional appearance by following uniform policy and guidelines.
• Other tasks as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work well in a team environment.
• Must possess strong customer service skills and the ability to deescalate conflict.
• Proficient with Microsoft Office Suite.
• Bilingual fluency is highly advantageous.
• Must have the ability to sit for long hours while working from a desktop computer, phone systems, headsets, and an assortment of software.
• Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 30 pounds.

Education And Experience

• A high school diploma or equivalent required.
• Prior sales, call center, internet department or BDC experience preferred but not required.
• Phone skills fluency required.
• Must be able to pass a background check, drug screening, and Motor Vehicle Report.

Benefits

• Medical, Dental, Vision, and Supplemental Insurance Available!
• Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
• 401(k) with Company Matching after 6 months!
• Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!
• Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
• Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.