Trade Support

Greenwich, Connecticut(Onsite)

Phone SKype

6 Months

JD :

• Desktop support with higher end technical skills for troubleshooting purposes- a more senior tech
• great customer service skills
• trading floor experience would be a great plus
• longevity would be a great plus too- someone who wants to be with a good company for a good while (understand you can'

t guarantee this) and has a history showing this.

• Can dig into Window's registry
• Micropackaging a plus
• Windows / Office 365
• Intune
• MECM
• Lenovo
• Update Drivers
• Citrix is good
• Bloomberg
• Trading Apps - .net
• Log files
• Event Manager
• ProcMon
• Excel Add-ons
• In a branch and no one can access network - what do you do

Required Skills :

• Ability to recognize and resolve application or connectivity trends.
• Experience working with external vendors and contacts to resolve complex issues.
• Able to quickly prioritize and execute tasks in a high-pressure environment
• Experience working with a remote Technology team and are able to collaborative remotely.
• Strong customer service focus.
• Strong technical skills.
• Strong analytical and problem-solving skills.
• Self-starter demonstrating a strong work ethic.
• Detail oriented with the ability to multi-task.
• Strong interpersonal and organizational skills.
• Working knowledge of Windows operating systems and Microsoft Office products.
• Predisposition to follow up and follow through.

Responsibilities :

• Act as primary liaison between trading floor, technical groups and vendors.
• Facilitate the tracking, escalation, and resolution of production issues.
• Provide hardware, software and telephone equipment support.
• Monitor system health.
• Candidate will escalate incidents to developers, server and network engineers when needed.
• Deploying, configuring and tuning Windows workstations.
• Conduct trading desk moves.

Last updated : 2024-05-10