REQUIRED SKILLS/EXPERIENCE:

• Strong analysis fundamentals and troubleshooting skills.
• Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
• Ability to take ownership of customer success and drive customer satisfaction.
• Ability to successfully manage your tasks and complete them in a timely manner.
• Hands-on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
• Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
• Willingness to learn new skills to support different technologies and adapt to business needs.
• Strong ability to work with different cross-functional teams.
• Ability to work as a great teammate and work with minimal supervision.

DESIRED SKILLS/EXPERIENCE:

• 3-5 years of related experience involving high-level customer support in Security technologies.
• Strong knowledge of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols
• Knowledge and troubleshooting experience of Site-to-Site, DMVPN, IPsec, FlexVPN, Remote Access VPN, GETVPN.
• Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, IPS.
• Working experience of VPN on different products like Cisco Router, Firewalls ASA/NGFW.
• Experience with using Wireshark to analyze captures for troubleshooting.
• Proficient in English, written and spoken.
• CCNP Security and or CCIE (preferred, other security certifications are also highly appreciated).

Technical skills Considered a plus:

• Analyze traffic and packet flows using packet analyzers such as Wireshark, Nmap, Metasploit, Kali for Pen Testing and offensive security.
• Admin troubleshooting experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
• Ability to manage, configure and troubleshoot technologies based on certificates (PKI, SSL, TLS, VPN, Man-in-the-middle decryption)
• Ability to understand, explain and troubleshoot Authentication Protocols and Standards (LDAP, Radius, SAML, SSO, etc.)