The priority would be working with web services and integrating them with IVR applications.

Qualifying Criteria (Please provide the number of years of experience with each item listed below)

• Web Services and integrating with IVR applications

• Integrations

• In-depth experience with implementation/development.

• Genesys Cloud- working knowledge

The ideal candidate should have at least 5 years of experience in one or more of the following:

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
• Knowledge of PBX architecture, telecommunication network services, and contact center systems.
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
• Strong understanding of contact center operation, including key metrics and workforce management needs
• As well as experience with management and development of speech recognition systems and grammars
• Working Knowledge of Genesys Cloud is a plus.