Provide critical support to the Fraud team. Responsibilities are focused around protecting the Bank from various forms of risk and fraud by reviewing and analyzing customer transactions and accounts for suspicious activities. Conduct due diligence, perform searches and escalate potential fraudulent activity to account officer, Retail Manager or Loss Prevention Officer to investigate for account closures. Coordinate loss prevention activities with the Bookkeeping Manager by daily return deadline. Work closely with Financial Crimes Risk Management, Compliance, and other internal teams as warranted

Responsibilities

• Review and disposition all assigned cases, or fraud alerts that may be generated by the Bank’s transaction monitoring and/or screening systems(s)
• Proactively interface with customer servicing officers and other Bank employees regarding customer transactions on a daily basis to determine if items are authentic or fraudulent to return within the timeframe to avoid the Bank taking a loss. diligence detected during the monitoring process
• Identify and track current fraud trends by reviewing transaction and account patterns
• Research suspicious activity in accordance with applicable procedures and escalate when necessary.
• Review and assess customer risk ratings
• Perform negative news searches
• Assist Auditors and Bank Examiners with inquiries
• Review and appropriately act on new, revised or proposed laws, policies and procedures
• Work reports and databases using established policies and procedures
• Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
• Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
• Monitor consumer transaction and account activity for potential fraudulent activity, including identity theft, kiting, account take-over, friendly fraud, and other identified risks
• Effectively communicate with the Bank’s Loss Prevention Officer when investigations are opened to resolve fraud cases.
• Assist with keeping procedures up to date with changes to the fraud detection software and evolving fraud threats.
• Assist with special projects
• Adherence to the Bank’s BSA/AML policy and procedures, and professional ethical standards.
• Any and all other duties as requested by management.

About You:

• Minimum of 5 years in risk management, fraud investigation, chargeback representation, financial services, operations, performing audits, or any equivalent combination of experience and/or education
• One year of experience in the Retail Banking, Payment Processing
• Knowledge of card processing, payment fraud prevention/detection techniques, and/or online fraud management Proficiency in Microsoft Word, Excel, and PowerPoint
• Excellent verbal and written communication skills
• Excellent time management skills
• Enthusiastic, self-motivated and effective, with ability to work independently and as part of a team
• Ability to meet deadlines and manage multiple tasks concurrently
• Detail oriented with excellent research, organizational, and problem-solving skills
• Strong analytic and problem-solving skills
• Good customer service skills to include diffusing upset customers
• Ability to multi-task while maintaining high degree of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Experience with Verafin transaction monitoring system a plus

Stellar Benefits:

We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities

• Health Care Coverage, no waiting period
• Dental/Vision
• STD/LTD
• Annual Performance Bonus Eligible
• 401K with company match
• Paid Vacation
• Volunteer days
• Tuition Assistance
• And More

What it Means to Be Stellar:

Stellar Bank came to be in 2023, when Allegiance Bank and Community Bank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done

Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.

Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.