Description

This is a summer internship; successful student must be returning to school in Fall 2024

The Information Technology Intern will provide direct technical assistance and support to Stella & Chewy's staff for network, hardware, and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

Essential Job Duties/Responsibilities:

• 1st level of response to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software. 
• Maintains open communication and positive working relationship with staff. 
• Perform minor repairs to equipment and arrange for other servicing needs. 
• Identify and report system issues to level 2 support. 
• Monitor antivirus software and updates. 
• Record activities, solutions, and other responses to request for service. 
• Assist in maintaining inventory records and documentation for equipment.
• Contribute to Stella & Chewys technical documentation and participate in policy, procedure, and standards development 
• Develop and provide user training for basic hardware and software use. 
• Perform other duties/projects as assigned.

Requirements

Stella & Chewys is looking for a student intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills, and the ability to work under minimal supervision. 

• Currently enrolled in a Bachelor degree program and returning to school in the fall
• Currently pursuing a degree in Information Technology or related field
• Experience with Windows 10, and MAC experience is a plus, in a technical support environment. 
• Experience supporting recent versions of Microsoft Office Applications, M365. 
• Experience with networking technologies and printer support is preferred. 
• Awareness of the PC hardware components, desktop operating system software, and application software. 
• Possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. 
• Ability to research and understand technical documentation, and an understanding of how to apply various technical resources.