Position Description

Stearns County derives strength from the diversity of its workforce and provides a welcoming environment where all are respected and valued. We are seeking a Technical Support Specialist with excellent communication and technology skills to provide service desk support. The ideal candidate will be flexible, adaptable, detail oriented, and highly organized. If you are self-motivated, thrive in a changing environment, and enjoy project-based initiatives, this may be your new career in public service! Stearns County employs nearly 1,000 skilled and talented employees whose daily contributions drive our mission, values, and strategic plan. We demonstrate a level of excellence and responsiveness to ensure a rewarding customer experience.

Public service employees are provided a comprehensive benefit package, contributions to a Pension Plan, and enjoyment of work-life balance through generous time off including paid Holidays, a paid time off plan, and flexible scheduling. See our Benefits Overview.

• Participates in the design, development, configuration and formation of software services and applications on internal and external environments to automate processes and meets business needs.
• Administers and supports County social media accounts to provide effective and current information and communication with citizens.
• Performs ongoing maintenance tasks including researching and implementing approved updates and modifications to web forms, workflows, applications and databases to maintain optimum functionality.
• Assists with testing, debugging and resolving issues with new and existing applications so users receive useful and effective products.

• Provides PowerShell scripting to assist in the automation and deployment of software and operating systems through System Center.
• Creates and provides instruction on the usage of technology for end users.
• Troubleshoots using diagnostic techniques and investigative research to resolve issues in a timely and consistent manner.
• Documents/records events, problems and issues accurately within the call logging system.
• Maintains inventory databases for hardware and software.
• Performs setup, installation and maintenance of software, end user devices including computers, cell phones, tablets, printers and peripherals to provide functional and reliable systems.

• Provides end users with technical support via phone, email, remote software or in-person to resolve end user issues and meet their needs.
• Documents application design, structure and development steps, testing procedures and operational instructions.
• Keeps current on new and relevant technologies and makes recommendations for users of software, hardware and communications systems and tools.
• Prepares status updates and reports on assigned projects.
• Attends training and education to maintain professional competence.
• Attends work in a regular and timely manner.
• Performs other duties as assigned or apparent.

Minimum Qualifications and Desirable Knowledge, Skills and Abilities

Minimum Qualifications
In order to be considered for this position, applicants must possess the following:

• High School Degree or equivalent
• Two years of post-secondary education in a computer science related field and one year of computer support related experience OR five years of progressively related computer support experience
• Experience using Microsoft Office Applications
• Successful completion of BCA background check

• Experience with Information Technology Service Desk software (i.e. Ivanti Service Manager)
• Experience with virus/malware software (ie. Trend, Defender, etc.)
• IT Service Desk documentation and reporting tools and desktop imaging and hardware maintenance
• Previous experience in an IT Service Desk support position
• Customer Service training and experience

Accountabilities, Work Environment and Extent of Supervision or Guidance Provided

Accountabilities Shared By All Employees
1. Performs job responsibilities in a manner consistent with the County's mission and values.
2. Develops and maintains a thorough working knowledge of all department and County-wide policies, protocols and procedures that apply to the performance of this position.
3. Develops respectful and cooperative working relationships with co-workers.
4. Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
5. Seeks opportunities for further personal growth and development.
6. Represents the County in a professional manner to all internal and external contacts when doing the County's business.
7. Complies with all rules and policies in order to maintain a safe work environment.
Work Environment and Physical Demands
The primary responsibilities for this position will be performed approximately 100% of the time indoors. Will require travel to offsite locations. Will have infrequent exposure to health hazards and accidents; requires a low level of physical effort. Requires the ability to transport, lift and install computer hardware. All employees are required to reside within the state of Minnesota.
Extent of Supervision or Guidance Provided
Work is performed under the general supervision of the Digital Services Manager/Technical Services Manager.

Responsibility for Public Contact
Frequent.

Hours of Work, Testing and Interview Dates

Hours of Work
This position has a normal work schedule of 8:00 a.m. to 4:30 p.m.; may include some hours outside of normal work hours on occasion.
Interview Date
If you are selected to be interviewed for this position, interviews will be held on Tuesday, May 21, 2024. Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience.
If you require special accommodations to participate in the Stearns County hiring process, please contact us at 320-656-3606.