• Must work safely
• Must provide great customer service
• Must have good attendance
• Must be able to work as a member of a team
• Respond to calls dispatched in a safe, timely manner
• Provide roadside assistance in a safe, professional manner; free of accidents, injuries and damage
• Communicate with dispatch in a professional manner and be informative as it relates to information necessary to document your status in serving a call as well as accurate ETA’s when requested
• Provide a high level of customer service in a professional, ethical manner
• Professionally and safely perform emergency road service duties as may be dispatched, such as:
  • Change flat tires; airing up tires that are low
  • Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
  • Deliver a few gallons of fuel to those out of gas
  • Perform minor repairs
  • Perform lock out procedures for customers who have locked their keys in their car
  • Perform damage free towing
  • Perform accident towing and scene cleanup
• Inspect truck and related equipment, tools, rigging, inventory and complete and turn in your pre-shift inspection prior to beginning duty each day
• Maintain truck fluid levels according to manufacturer’s standards and note quantities added on the pre-shift inspection
• Trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damage tools and equipment or missing must be reported immediately
• Must use vehicles as assigned by supervisor
• At times when “on call” and other duty time MUST answer phones/emails/texts immediately and respond within the required ETA for specific call.
• Fuel tanks to be kept full at all times
• Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible
• Perform work safely at all times
• Wear required PPE at all times
• Attend all required safety training
• Attend all required wrecker training
• Perform other duties as assigned by management

• Current DOT Physical
• Pass Drug test according to DOT requirements
• Pass Background check
• Be insurable under company’s Insurance carrier
• High school diploma or GED

• Thorough knowledge of equipment used
• Problem solving – use reason even when dealing with emotional topics
• Provide quality customer service at all times; responding to customer’s needs even in emotional situations
• Confirm information and provide service options; explain service procedures
• Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
• Use of time efficiently and productively
• Demonstrate accuracy and thoroughness in keeping with company quality standards
• Observe safety and security procedures at all times
• Adapt to changes in the work environment as they occur
• Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
• Establish and maintain effective working relationships with employees, customers and the public
• Follow written and verbal instructions, including manufacturers service specifications
• Communicate effectively, verbally and in writing
• Be able to lift up to 75 pounds
• Exposure to variable weather conditions on a regular basis
• Mechanical abilities to make minor repairs to vehicles
• Regular required to be able to use hands, fingers, be able to feel, hear, stand walk, reach with hands and arms to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision

Regular exposure to moving mechanical parts, fumes, air born particles, toxic and caustic fumes; noise levels ae usually moderate