Who we are:

Stealth Startup is a leading cloud solutions provider and Microsoft Gold Licensing Partner offering an all-in-one solution to Microsoft 365 and Azure for medium to large-sized organizations. Our one-stop shop simplifies how organizations buy and manage their cloud subscriptions through our US-based Premier Support team - led by our in-house Microsoft licensing engineers. Customers are able to regain flexibility through our self-service portal to easily add/reduce licenses, receive consolidated invoices, opt for monthly terms, and more.

Overview:

We are looking for a knowledgeable Cloud Support Engineer to join our rapidly growing team. The CSE is responsible for engaging, troubleshooting, and assisting customers on technical matters related to their monthly cloud service subscription. They will also track and monitor all support cases to ensure timely resolutions.

Responsibilities:

• Engage with customers on technical break-fix issues related to their cloud service
• subscriptions.
• Troubleshoots Microsoft 365 products and cloud services and provides guidance according to Microsoft best practices.
• Tracks and monitors support cases to ensure timely resolution and follow-up.
• Escalates critical client issues to the appropriate management and engineering expertise level.
• Escalate and manage issues with Microsoft Premier Support for Partners, ensuring a smooth experience for the customer.
• Identify opportunities for growth within customers and relay them to the Account Manager.

Required Skills and Qualifications (must-haves):

• High school diploma or GED (bachelors degree preferred).
• 3-5 years of experience supporting Microsoft Cloud platforms in a client-facing capacity.
• Demonstrable experience working with Microsoft 365 Admin Center, Exchange, Azure AD, Teams, Defender, and other Microsoft cloud products.
• Microsoft Certified: Azure Administrator Associate required (as of April 2023, this means they passed the AZ-104 exam).
• Some knowledge of Azure services and non-cloud products such as Azure AD Connect and Windows Server is preferred but not required.
• Experience supporting multiple, simultaneous engagements both internally and externally.

Preferred Skills and Qualifications (nice-to-haves):

• Microsoft Certified: MS-365 Fundamentals or MS Azure Fundamenta ls is a plus (as of April 2023, this means they passed the MS-900 or AZ-900 exam) must have at least 3 years of hands-on experience working with Azure if they do not have the AZ-104 certification.
• Creative problem-solving abilities.
• Demonstrated ability to troubleshoot and identify cloud infrastructure issues.
• Process-driven thinking and excellent customer service and multitasking skills.
• Able to research complex topics and relay information to business and technical stakeholders,
• Leveraging Microsoft and internal documentation.
• Able to work independently with minimal supervision.
• High EQ and ability to maintain a professional demeanor with clients.

Working Conditions:

• On-site Office: Monday-Friday in Irvine, CA (Operating hours are 6 am 4 pm)
• CSE will be eligible to WFH on Fridays (after successful completion of a 60-day probationary period)

Benefits:

100% HMO Healthcare Coverage

Vision and Dental Insurance

401(k) plan with a % match

Employee assistance program (EAP)

Paid time off sick pay paid holidays

Free gym access to Irvine Co.'s 'Kinetic Fitness Center'

Paid Parental Leave

(MS) Certification Reimbursement Program

Estimated salary range: $90K - $100K (*DOE certifications)

Stealth Start-up is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.

by Jobble