You haven't searched anything yet.
Job Description
The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that interface with STCU through our retail locations.
By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Consultant will identify opportunities to expand existing relationships while positioning STCU as a first-choice market leader and the primary financial institution for the members they serve.
Core Job Requirements / Outcomes
Protect the integrity and confidentiality of our membership by identifying members / account ownership to ensure proper access is upheld.
Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
Originate and expand member relationships by conducting an in-depth and personalized review of the members financial position.
This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
Other Essential Functions
Qualifications
Education : High school diploma or equivalent required.
Job Experience : Minimum two years' experience as a Teller, new accounts or service representative in a financial institution required.
Equivalent experience in a sales / service position in a retail establishment may be considered. Demonstrated proficiency at STCU in a similar role may also be considered.
Language Skills : Must be fluent in speaking, reading, and writing Spanish and English.
Software Skills : Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Work Conditions : Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
Exposure to high-stress, fast-paced, deadline-oriented environment.
Travel Demands : May be asked to travel to other STCU locations.
Other : Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.
Additional Information
Ready to apply? Click on I'm interested!
Last updated : 2024-05-17
Full Time
Education & Training Services
$59k-77k (estimate)
04/28/2024
05/31/2024
stcu.org
GREENBANK, WA
200 - 500
1934
HAL BRITTAIN
$50M - $200M
Education & Training Services
STCU isn't just a great place to work. Its the place to be in the Inland Northwest. We love people who embrace the positive credit union spirit, sharing our passion for integrity, service, innovation, education, people, and celebration. Are you that kind of person? Then maybe you should be working at STCU. From humble beginnings, STCU has grown to 600-plus employees, serving more than 170,000 members at 21 branch locations with $2.6 billion in assets. Although STCU has become the Inland Northwest's largest and most successful credit union, we've never forgotten that our most valuable assets ar...e our members. STCU is consistently rated one of the top-performing credit unions in the nation, and has been named as one of Fortune Magazines Great Places To Work. Our employees are crazy about serving the local community. They love to tutor school kids, prepare holiday gift baskets for the needy, walk to raise money for cancer research, or just to be part of a festive community parade. They give to a host of great causes and make suggestions every week for how we can improve your credit union. Federally insured by NCUA. Interested in a career with STCU? Apply today at www.stcu.jobs. Guidelines: http://ow.ly/4Gqux
More
Show less