Job Overview:

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Prospect and actively solicit all types of new catering business through various methods, including cold calling, attending industry & community networking events, referrals, office visits, etc.

· Pursue, develop, and maintain client relationships through networking and prospecting, ensuring that prospects are converted to clients, and client’s expectations are met through effective communication, planning and customer service.

· Establish and maintain relationships with industry influencers and key community and strategic partners for maximum exposure.

· Collaborate with counterpart in production on team sales goal & sales plan development to achieve monthly, quarterly, and annual team sales goal targets.

· Ensure all inquiries and leads are responded to in an enthusiastic and timely manner.

· Provide excellent customer service and expertise to clients, supporting them from initial inquiry through menu and event development during the proposal and negotiations stage, ensuring customer satisfaction and retention.

· Process correspondence (internal & external), proposals, contracts, and BEOs accurately, and in a timely manner

· Conduct inhouse tastings for social/wedding/corporate events prior to event booking.

· Conduct offsite tastings/demos for potential new corporate delivery clients.

· Conduct site tours/visits with potential clients prior to event booking.

· Attend events day-of as needed to further client relationship and ensure customer satisfaction.

· Work with a sense of urgency and duty to actively complete work assignments with detail, accuracy, and a focus on the customer experience

· Remain current of national trends in the industry and local market changes to best serve clients.

· Develop and maintain relationships with industry partners & outside vendors.

· Attend weekly sales team meeting.

· Handle and resolve customer complaints with the support of upper management.

· Keep the Director of Sales informed of any issues occurring during the negotiations and sales process for each

· Ability to manage confidential information and maintain its integrity.

· Strong computer skills that include proficiency with MS Office and Google applications, Catering and CRM software

· High level of personal hygiene

· Local travel is required.

Qualifications
- Supervising experience in a hospitality setting
- Strong background in revenue management and budgeting
- Exceptional customer service skills with a focus on guest relations
- Proficiency in Microsoft Office and other computer skills
- Previous experience in hotel management, including front desk and night audit responsibilities
- Ability to effectively manage human resources and guest services
- Fluency in multiple languages is a plus
- Familiarity with multi-line phone systems and phone etiquette

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift

Ability to Relocate:

• Sweetwater, FL: Relocate before starting work (Preferred)

Work Location: In person