Introduction

Roles and Responsibilities

• Planning and optimizing routes for drivers, considering factors such as traffic, weather, road conditions, fuel costs, and hours of service regulations.
• Monitoring and tracking the status and location of drivers and loads, using GPS, electronic logging devices, or phone calls.
• Communicating with drivers and customers, providing them with updates, instructions, and feedback.
• Resolving any problems or issues that arise during the transportation process, such as delays, breakdowns, accidents, or customer complaints.
• Maintaining records and documentation of the transportation operations, such as invoices, bills of lading, driver logs, and fuel receipts.
• Reviewing driver’s logs, including dispatch calls and arrival times.
• Ensuring compliance with federal, state, and local laws and regulations, as well as company policies and procedures.

Skills and Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in the transportation industry, either as a driver, a dispatcher, or a customer service representative.
• Knowledge of the trucking industry, including the types of freight, equipment, and regulations (DOT, NAFTA, federal and state standards).
• Knowledge of Box trucks, 53’ trucks, OTR, Flat Beds and Refrigerator trucks.
• Monitoring truck repairs and ensuring their regular maintenance.
• Proficiency in using computer software and applications, such as Microsoft Office, dispatching software, GPS, and electronic logging devices.
• Excellent communication and people skills, as they must interact with drivers, customers, and other stakeholders.
• Strong problem-solving and decision-making skills, as they need to deal with various challenges and situations.
• Ability to work under pressure and multitask, as they need to manage multiple tasks and deadlines.
• Attention to detail and accuracy, as they must ensure that the information and documentation are correct and complete.

Conclusion