StateServ Medical provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.
Essential Functions
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.
1. Enters, processes and maintains employee-based records in numerous systems including the HRIS, learning management system and other systems as designated, quality reviewing information as appropriate. Compiles reports from the system on a regular basis to report on activities as well as runs ad hoc reports. Maintains system integrity.
2. Acts as a central point of contact for managers and employees, responding to inquiries when appropriate and redirecting questions as appropriate too.
3. Acts as the learning management system (LMS) administer to ensure that employees have access to training material and responds to basic and routine questions about the LMS. Uploads content and tracks employees' progress with training courses via reporting functions.
4. Captures and facilitates the review and assessment of accidents to include both fleet safety and workers' compensation events. This includes but is not limited to acting as a central repository for such information, facilitating meetings to review, and reporting on the organization's performance with safety.
5. Researches employment and operational compliance related topics and makes recommendations based on findings. Recommendations may entail the Company to take a certain action to maintain compliance, whether operational or employment related.
6. Supports operational compliance through the project management and coordination of the CHAP survey, fielding compliance related requests and facilitating ongoing activities, primarily scheduling and reminding, to maintain compliance with CHAP. May also track progress and run reports to operational compliance related programs.
7. Provides key support in the development of training materials and content by reviewing and collaborating with senior HR team members and consultants to develop training courses.
8. Acts as a key resource and support to managers to ensure that HR needs and objectives are satisfied. This includes but is not limited to ensuring employee records (test, training, etc.) are captured and updated and business requirements e.g., compliance posters are researched, updated and maintained.
9. Provides support and assistance with efforts to audit, modify and implement HR programs and processes to ensure the organization is compliant with state and federal employment regulations. This may entail auditing and/or modifying current programs and processes to achieve acceptable standards.
10. Ensures the Company meets HR record and retention obligations by processing and maintaining hard copy and electronic employee records and HR records. This includes updating and maintaining records contained in the HRIS as well filing employee paperwork in the appropriate employee files.
Marginal or Additional Functions
1. Provides administrative support to executives when necessary and appropriate to coordinate and schedule meetings.
2. Responds to inquiries regarding policies, procedures, and programs as appropriate, escalating complex issues.
3. Assists in the evaluation of reports, decisions, and department performance and results as related to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
4. Attends seminars, conferences and training sessions and reviews informational materials to maintain currency and expand one's professional knowledge in HR and compliance, as appropriate.
5. Performs other duties as assigned or apparent.
Supervisory and Managerial Responsibility
•Supervisory/managerial responsibility is not applicable
Knowledge, Skills & Abilities
Education, Licensure or Certification:
•Knowledge of general business administration as normally obtained through 1-2 years of college level business courses. Experience may substitute for formal education to obtain a general knowledge of business administration
Work Experience or Related Experience:
•Two to three years' experience working in and supporting an HR environment in which the incumbent has exposure to employee records, employee relations, safety programs and general administrative processes, etc.
•Experience researching regulatory material and then assessing the current state to findings. Experience making recommendations and coordinating resolution is also required.
Specialized Knowledge, Skills & Abilities:
•Demonstrated prior knowledge of HR principles and practices is required. Prior experience with an HRIS database is required as is exposure to a LMS
•Effective oral and written communications skills and interpersonal skills are required
•The ability to work effectively and relate well with others at all levels internally and individuals external to the Company. The ability to exhibit professionalism, inspire respect and credibility and deal with others to maintain constructive working relationships is required
•The ability to maintain confidentiality of sensitive employee and company information is required
•Knowledge of hospice, durable medical equipment, pharmacy, managed care or other pertinent health care services industry experience preferred but not required
•The ability to be proactive and self-directed utilizing good time management, decision-making, and organization skills is required. Incumbents must be able to prioritize multiple tasks
•Must have the ability to work effectively in a fast-paced, entrepreneurial environment
Equipment:
•Smart devices (e.g., smart phone, tablets), computers and hand held scanning devices
Travel Requirements and Conditions
•Very limited local travel may be entailed to attend trainings or conferences
Work Environment, Conditions and Demands
•Work is generally preformed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
Physical Requirements and Demands
•Regular eye-hand coordination and manual dexterity is required to operate office equipment
Additional Position Information
•No additional information is applicable
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
StateServ- offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!