Essential Functions

Note: The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

1. Assists clinicians in the medication procurement process to include intake of medication requests from an agent of the prescriber, enter into e-prescribe system for physician to review, edit and electronically sign before being routed to appropriate pharmacy.
2. Completes verification process for quality patient care utilizing a 12-point pharmacy review to ensure prescriptions are accurately entered prior to sending to the physician for review and signature.
3. Assists in second check of peer’s work to ensure accuracy as necessary f
4. Navigates between various software systems for communication and completion of assignments.
5. Communicates both directly and indirectly within the organization and with hospice partners via chat, email, phone calls, and patient profile documentation.
6. Completes assigned responsibilities with a high level of efficiency and accuracy
7. Maintains a high level of productivity while balancing quality of care.
8. Answers the phone, responds to routine questions and outreaches to a pharmacist as needed.
9. Accurately includes necessary information when assisting clinicians for the procurement of hospice patient medication requirements.
10. Calls in patient prescriptions refills to designated dispensing pharmacies.
11. Outreaches to pharmacy partners to complete stock checks, ensuring medications are available for patient care.
12. Works cooperatively with fellow Concierge team members and others on various teams throughout the organization.
13. Assists in training new team members as assigned.
14. Adheres to all HIPAA protocols for patient privacy.

Marginal or Additional Functions

1. Protects company’s intellectual property and the privacy of customers’ data
2. Performs other duties as assigned or apparent.

Supervisory and Managerial Responsibility

• This position does not have supervisory or managerial responsibilities.

Knowledge, Skills & Abilities

Travel Requirements and Conditions

• Limited travel may be required

Work Environment, Conditions and Demands

• Work is performed in both a home and office environment

Physical Requirements and Demands