Location: Fredonia, NY Category: Professional Staff Posted On: Mon Dec 19 2022 Job Description:
In keeping with the State University of New York at Fredonia vision, Information Technology Services (ITS) provides the environment and support for the technology needed for teaching, learning, and administrative functions. ITS's primary goals are to:
Provide a stable, secure, and user centric computing environment;
Collaborate with academic and administrative colleagues in identifying and supporting the ose of technology; and
Maintain and improve our expertise to support the evolving campus technology needs.
Rewards & Benefits
Competitive compensation plus comprehensive benefits plan including health, dental, and vision insurance and retirement plan options including a fixed pension plan or a 401(A) with generous employer contributions;
Paid leave provisions including sick and holiday leave; impressive educational benefits including tuition-free study plus supplemental tuition aid;
A rich array of services, programs and benefits to help employees advance in their career and enhance the quality of their personal life, including professional development programs and services, employee EAP and wellness programs, discounted membership to the on-campus fitness center, and access to the Campus and Community Child Care Center.
KEY RESPONSBILITIES
Reporting to the ITS Service Center Manager, the successful candidate will:
Process service requests and incidents received from computer labs, conference rooms, faculty/staff offices, smart classrooms, students, and technology-enabled spaces;
Provide desktop support for faculty, students, and staff on platforms including MacOS and Windows 10 operating systems;
Provide support for applications that include Confluence, G Suite for Education, Microsoft Office, Panopto, Moodle and Zoom;
Utilize the established Information Technology Services incident management system (Jira Service Desk) to facilitate internal internal and external incident, problem resolution, and project tracking activities;
Be aware of, understand, and follow all university policies.
Job Requirements:
MINIMUM QUALIFICATIONS
Industry standard certifications or 2 years relevant experience
Experience with Mac and PC support;
Experience with installing, upgrading, troubleshooting, and repairing computers, peripherals, and printers;
Ability to provide excellent customer service in a fast-paced environment;
Ability to research and keep current with constantly changing technology;
Ability to evaluate technologies and solutions from vendors with an open mind;
Demonstrated commitment and ability to work with a diverse group of students, faculty, staff and constituents in support of campus and department mission;
Experience with instructional technology;
Demonstrated commitment to the university, division, and profession.
PREFERRED QUALIFICATIONS
Bachelor's Degree from an accredited institution;
Two years of relevant work experience;
Experience working in higher education;
Experience working at a Help Desk or Service Desk;
Experience with Confluence, G Suite for Education, Microsoft Office, Panopto, Moodle and/or Zoom.
Additional Information:
This is a full-time, term appointed, tenure track position beginning February 13th, 2023.
Visa sponsorship is not available for this position.
Fredonia prides itself on an outstanding workforce. To continually support organizational excellence, the university conducts background screens on applicants.
An Affirmative Action, Equal Opportunity Employer, Fredonia provides for, and promotes, equal opportunity employment, compensation, and other terms and conditions of employment, without discrimination.
Pursuant to University policy, the University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, or domestic violence victim status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.
The University's policy is in accordance with federal and state laws and regulations prohibiting unlawful discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .
SUNY Fredonia is actively recruiting diverse faculty of all backgrounds. In efforts and our commitment to the goal of building a diverse workforce we are participating in PRODiG. PRODiG ("Promoting Recruitment, Opportunity, Diversity, Inclusion and Growth") aims to increase the representation of historically underrepresented faculty at SUNY including underrepresented minority ("URM") faculty in general and women faculty of all races in STEM fields ("WSTEM"). Click this link https://www.suny.edu/prodig/ to find out more about PRODiG.