PART-TIME/PERMANENT
 SATELLITE PHONES SYSTEM ADMINISTRATOR
 IT SYSTEM ADMINISTRATION – ENTRY LEVEL

This recruitment is posted until May 7, 2024 and applications will be reviewed regularly. We encourage you to submit your application materials as soon as possible. The Hiring Manager reserves the right to close the posting at any time when a selection has been made.

Information Technology Services Division 

Infrastructure and Operations Unit
 Olympia, Washington – Thurston County

The Systems Administration Team within the Infrastructure Operations Unit specifically focuses on configuring and administering agency-level business applications, ensuring safety, operations, communication, collaboration, and business process support. The team collaborates with other IT staff to improve infrastructure capabilities, maintain operational and security processes, identify business solutions, and remain flexible and innovative in enhancing WDFW's mission support.

As part of our team, you'll dive into exciting responsibilities such as Microsoft 365 Administration, mobile device management, satellite device management, and implementing enterprise software solutions. Your work will directly impact how WDFW employees operate in challenging environments, ensuring they have the tools and connectivity needed for safety, security, and efficient operations. Collaborate with our dynamic IT staff, design innovative solutions, and contribute to the development of new services that elevate WDFW's ability to fulfill its mission of wildlife conservation and habitat protection.

Sol Duc Valley Forest – Photo Credit: WDFW

Some of what our Satellite Phones System Admin is responsible for, 

Cloud Iridium Satellite SaaS Solution and Device Administration: 

• Responsible for end-to-end Centrally managed Iridium Satellite (SAT) Phone Service offering.
• Configure, maintain, and administer the Enterprise Solution for Agency Satellite Phones to support the Agency Safety Policy and Procedures. 
• Responsible to setup and service Satellite Phones
• Configure, manage and troubleshoot operating environment and devices.
• Assist in researching, planning and executing agencywide migration of existing Iridium Satellite Phones.
• Identify and resolve technical issues related to satellite phones, antennas, and associated equipment. 
• Provide technical support to end-users and collaborate with cross-functional teams to address system-related challenges.

Support System Administration Team in these other Functional Areas: 

• Entra and On-Prem Active Directory Administration
• Mobile Device Management (MDM) Administration and Support
• Microsoft 365 Apps and Power Platform
• Policy, Procedure and Training Administration

WORKING CONDITIONS:

• Work Setting, including hazards:
  • Hybrid Telework options possible. 
  • Office setting may require work in small difficult to access areas and has an open concept floor design. 
• Schedule:
  • Part time – four (4) hours per day during normal business hours. 
  • Hours may be adjusted at the discretion of the supervisor. 
  • Occasional off hours’ work may be required.
• Travel Requirements:
  • Travel to facilities and job sites as needed especially for Satellite and Mobile Device support
• Tools and Equipment:
  • Computers, Mobile Devices, Satellite Devices, Telephones, and Cabling.
• Customer Interactions:
  • Deal directly with end user support staff, WDFW employees and External Vendors. 

REQUIRED QUALIFICATIONS:

PLUS

• One (1) year experience in eachof the following:
  1. Configuring and troubleshooting iPhones and iPads,
  2. Entra and On-Prem Active Directory Administration, 
  3. M365 and Power Platform Administration. 

Closely related qualifying experience may be substituted for the required education on a year-by-year basis.

PREFERRED QUALIFICATIONS:

In addition to those required qualifications, our ideal applicant will also have some or all of the following: 

• In-depth knowledge of satellite communication systems, hardware, and protocols.
• Proficiency in configuring and troubleshooting satellite phones, antennas, and associated equipment.
• Hands-on experience with configuring and troubleshooting satellite phones.
• Basic network troubleshooting skills, knowledgeable in network security.

Please note: Failure to follow the instructions below may lead to disqualification.

Experience and education selected, listed, and detailed in the Supplemental Questions must be verifiable in the application.

In order to successfully apply for this position, you MUST complete your profile at www.careers.wa.govand attach the following to your profile before completing the online application:

• A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
• A current resume. 
• Three professional references. 

IMPORTANT NOTE: 

All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

JOIN THE WDFW TEAM:

Learn about our agencyand the perksof working for WDFW!

The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).

WDFW employees may be eligible for the following:

Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.

UNION - WFSE: 

This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.

Diversity, Equity, and Inclusion Employer

VETERAN PREFERENCE NOTICE:

To take advantage of veteran preference, please do the following:

• Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to diana.humes@dfw.wa.gov.
• Subject line must include recruitment number, position, and Vet (for example: #10155 Biologist 1 – Veteran)
• Include your name as it appears on your application in careers.wa.gov.

MILITARY SPOUSE PREFERENCE NOTICE: 

To take advantage of military spouse preference, please do the following:

• Notify us of your military spouse status by email at diana.humes@dfw.wa.gov. 
• Subject line must include recruitment number, position, and MS (for example: #10155 Biologist 1 – MS)
• Include your name as it appears on your application in careers.wa.gov.

Note: Please blackout any PII (personally identifiable information) data such as social security numbers. 

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.

If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.

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