5 Medical Assistance Specialist 4 (MAS4)-Trainer Jobs in Olympia, WA

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Medical Assistance Specialist 4 (MAS4)-Trainer

State of Washington Health Care Authority

Olympia, WA | Full Time

$68k-86k (estimate)

3 Weeks Ago

Aquatic Invasive/Algae Control Financial Assistance Project Specialist (Environmental Specialist 4)

State of Washington

Olympia, WA | Full Time

$63k-82k (estimate)

4 Days Ago

Medical Assistance Specialist 4 (MAS4)-Trainer

State of Washington

Olympia, WA | Full Time

$67k-83k (estimate)

1 Week Ago

Medical Assistance Specialist 5 (MAS5/MCS) - Internal

State of Washington

Olympia, WA | Intern

$38k-47k (estimate)

5 Days Ago

Medical Assistance Program Specialist 1 (MAPS1/MCS)- Internal Only

Washington State Health Care Authority

Olympia, WA | Full Time | Part Time

$87k-111k (estimate)

2 Months Ago

Medical Assistance Specialist 4 (MAS4)-Trainer

$68k-86k (estimate)

Full Time 3 Weeks Ago

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State of Washington Health Care Authority is Hiring a Medical Assistance Specialist 4 (MAS4)-Trainer Near Olympia, WA

Description

Medical Assistance Specialist 4 (MAS4/MCS)

B447

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Medicaid Customer Service (MCS) Division works across the Health Care Authority (HCA) and in partnership with the health care community at local, state, and federal levels, in order to develop, and manage high quality, and evidence-based health care programs and purchase services that enhance Apple Health (Medicaid) clients’ ability to access appropriate, quality health care. The MCS division is responsible for providing customer service to over 2M Medicaid Clients, 40K Medicaid Providers across the state of Washington and determining post-eligibility for 1.6 M MAGI Medicaid clients.

About the position:
This Medical Assistance Specialist 4 (MAS4) supports the mission of HCA by evaluating training needs and working in collaboration with the MCS Training Manager to enhance the MCS Training program. This MAS4is part of the MCS Operations team and reports to the Training Manager. This position serves MCS primarily and is responsible for supporting critical curriculum development and deployment to 350 customer service agents. MCS trainers identify and provide training on new and existing processes, including training new hires. This MAS4 develops new trainings and refines existing trainings. This position provides subject matter expertise, develops training, engages in process improvement, and participates in projects to support operations.

This position is eligible to telework and is typically not required to report on-site. Possibility of required training sessions or meetings onsite. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.

Duties

Some of what you will do:

Assist in development and maintenance of MCS eLearning curriculum.
Responsible for identifying training opportunities and using learning design theory to develop training plans, curriculum, and related training.
Ensure all training material is correct and in accordance with WAC; coordinates with subject matter experts to ensure material is accurate and seeks clarification as necessary.
Designs, creates and/or maintains and updates digital resources required for training/staff to perform essential job functions.
Serves as a designated trainer and specialist in a call center environment.
Presents, guides/drives, supports, and/or is accountable for remote and in-person trainings, huddles, internal communication, and instruction.
Provides assistance, instruction, and training for new and current staff on new and updated MCS divisional and section specific procedures, processes, and systems/computer applications used in the post-eligibility and related processes, including customer service.
Maintains SME core assigned section policy, process, and procedures.
Supports training activities as required, which may include providing in course.
Use The Learning Center (TLC) to manage rosters and complete classes for attendee credit.
Maintains training records/library.

Qualifications

Required qualifications:

A bachelor’s degree AND two (2) years of experience in at least one (1) of the following areas:

Providing direct client services or counseling of customers in the areas of health insurance, disability, or other related health benefits.
Public assistance eligibility determination.
Health insurance premiums/claims process, adjusting, and investigation.
Other medical premiums/claims related experience.

One (1) year as a Medical Assistance Specialist 3.

Note: Additional experience may substitute, year for year, for the required education.

Preferred qualifications:

Experience with:

Health Plan Finder (HPF).
Automated Client Eligibility System (ACES).
Provider One.
Microsoft Office.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

A cover letter that specifically addresses how you meet the qualifications for this position.
Current resume.

To take advantage of veteran preference, please do the following:

Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information

About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:

Meaningful work with friendly co-workers who care about those we serve Voices of HCA
A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
A healthy work/life balance, including alternative/flexible schedules and mobile work options.
A great total compensation and benefit package WA State Government Benefits
A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
Tuition reimbursement
And free parking!

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at Angelic.Matthews@hca.wa.gov.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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