Description

DSHS TIA IT Customer Support - Journey
Here is your opportunity to make an impact on the success of Eastern State Hospital (ESH) and the Behavioral Health Administration (BHA). You will support over 1,000 users with mission critical programs and applications, helping us provide the highest level of care and services possible.
As the IT Customer Support - Journey, your role will involve providing technical leadership, support, and empowerment for end-users' IT capabilities. Additionally, you will be accountable for maintaining and optimizing the performance of end-user devices, which include hardware, software, and peripherals. Join us today and help us Transform Lives!
There are two permanent opportunities available, one full-time and one part-time.
Some of what you’ll do:

• Provide customer services and desktop support to management and staff
• Performs security upgrades to workstations, laptops, and tablets
• Manage and provide primary support services for print/scan / copy / fax (MFP) services.
• Support and manage organizational tools and assets.
• Serve in an Application Administrator capacity for applications and tools assigned to the Desktop Support team
• Manage the life cycle of End-User Devices
• Perform security upgrades to workstations, laptops, and tablets to maintain appropriate systems and data security.

• A Master’s degree in computer science or closely allied field
• Advanced knowledge of various Microsoft operating systems and products, including M365 and O365
• Working knowledge of Microsoft server operating systems
• Advanced hardware / software troubleshooting and defect resolution skills, including Remote Desktop and Remote Assist utility programs
• Ability to research issues, equipment, and technology using both in-house documents and technical resources sites including vendor technical support sites.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security