1 DSHS ESA Support Enforcement Technician Job in Vancouver, WA

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DSHS ESA Support Enforcement Technician

State of Washington Dept. of Social and Health...

Vancouver, WA | Full Time

$49k-62k (estimate)

4 Months Ago

DSHS ESA Support Enforcement Technician

$49k-62k (estimate)

Full Time 4 Months Ago

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State of Washington Dept. of Social and Health... is Hiring a DSHS ESA Support Enforcement Technician Near Vancouver, WA

Description

DSHS ESA Support Enforcement Technician

If you enjoy working in a fast-paced, positive team environment, consider this exciting opportunity. The Economic Services Administration, Division of Child Support is currently seeking a Support Enforcement Technician to join us in the Vancouver office Support Team. Your work here will help Transform Lives!

This role will mostly be onsite with an 8 A.M. - 5 P.M. work schedule. Limited telework may be available after training has been completed

As a Support Enforcement Technician, you will perform multiple technical duties in a fast-paced environment. This position provides customer service via telephone, computer, and correspondence with internal and external stakeholders including clients paying support, clients receiving support, office staff, employers, and the general public. This position requires maintaining strict confidentiality and compliance with state and federal statutes and regulations. It requires the ability to perform extensive clerical duties as well as customer service functions.

What we're looking for:

Demonstrate high standards of work attendance and punctuality
Positively contribute to a diverse and effective team environment
Ability to remain focused and motivated while performing multiple, repetitive assignments
Ability to multitask and switch priorities with little notice in a fast-paced, detail-orientated work environment
Effectively comprehend and relay statutes, departmental regulations, and programs relating to child support
Ability to provide excellent customer service by communicating timely, consistently, and professionally daily with a diverse internal and external customer base
Someone who can keep up communications in a virtual environment
Ability to learn new tasks and communicate when you do not know how to do something

Who should apply?
Professionals with keyboard and Windows proficiency AND one of the following:

Two years of college-level coursework
Two years of customer service-related experience within a program and/or services related to research, investigation, auditing, writing, reporting, administration, law enforcement, community relations, or allied field

Note: Equivalent education and/or experience may substitute year for year.
How to apply?
Please complete your application and attach the following:

Cover letter stating your interest
Updated Resume
3 professional references with contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives
requires that we come together with a sense of belonging, common purpose, shared
values and meaningful work. It is crucial to our agency’s mission that you bring an
equity, anti-racism and social justice commitment to your work with DSHS. We strive to
create greater access and affirming representation of the communities we serve,
including Black, Indigenous and People of Color, people with physical, behavioral
health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and
refugees, and families building financial security.
Questions about this opportunity? Please contact alex.baclaan@dshs.wa.gov and reference job number 05812.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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