Description

Service Request and Referral Case Resource Manager
If you are interested in the diverse field of case management for people with intellectual and developmental disabilities, consider this exciting opportunity.
The Developmental Disabilities Administration within Region 3 of the Developmental Disabilities Administration (DDA), has a non-permanent opening for a Service Request and Referral Case Resource Manager. The DDA Region 3 office is inVancouver, WA.
The DDA in Region 3 provides an advanced level of social services and specialized case and/or resource management for people with developmental disabilities and their families. this role adheres to federal and state laws and regulations, department/administration policies, and procedures governing work tasks.
This position support DDA eligible clients without current services from DDA. They provide an advanced level of social services and specialized case and resource management for individuals to further the mission of Transforming Lives.
Some of what you will do

• Identify support needs of clients of Developmental Disabilities Administration (DDA) and make referral for appropriate services
• Communicate with clients ad their families, to discuss their service needs, and to answer questions they have
• Schedule and conduct in-person, face-to-face home visits with clients and families including regional travel
• Complete and revise client assessments and service plans in CARE within established timelines as required for caseload and according to WAC and send appropriate notices to client and representative
• Request Waiver Enrollment Requests (WERs), Exceptions to Rule (ETRs) and Prior
  Approvals (PAs) timely and per requirements
• Refer individuals to appropriate DDA services, other department services, and community programs/resources as needed or requested
• Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Collaborate with other agencies and professionals as needed
• Represent DDA and participate in community and agency meetings as required, demonstrating cooperative, professional communication skills.
• Identify serious and emergent incidents and report per administration policy and mandated reporting requirements

• Bachelor’s degree in social sciences, social services, human services, behavioral sciences, or an allied field

• Two years of experience providing social services to people with developmental disabilities

• Satisfactory completion of 12 months as a Case Resource Manager Trainee

• Knowledge of Developmental Disabilities RCWs, WACS, and policies/procedures pertaining to duties of position
• Possess a high degree of communication skills (listening, observing, communicating, interviewing, understanding, confronting, engaging in problem-solving, and resolving conflict)
• Compose professional, clear, grammatically correct correspondence.
• Organize the work environment and prioritize work assignments to complete them in a timely and accurately
• Listen, clarify, and follow directives, especially the ability to absorb new information and act on it
• Possess basic computer skills, including use of e-mail, basic software (e.g., word processing, spreadsheets, etc.), system applications (e.g., CARE) and internet access
• Demonstrate sensitivity to cultural diversity
• Willing and able to travel as required

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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