Description

• Independently responding to and guiding clients, families, and advocates with questions or issues related to accessing and using services and agency specific web tools, applications and/or online systems within the Home and Community Service division of ALTSA through telephone and office interactions.
• Identifying issues, and determining procedural steps necessary to bring resolution.
• Directing inquiries in a timely manner about services and eligibility requirements. As well as assisting clients with the submission of necessary forms for the financial applications to facilitate the intake process.
• Screening incoming faxed intake & referrals for accuracy and eligibility for long term care and assigning to social workers for assessment.
• Processing incoming and outgoing mail, packages, and other delivered items from vendors, handling urgent and confidential documents.
• Operating multiple computer applications and software to document and for data entry.

• Someone with excellent phone and email communication skills.
• Someone who has the skills to resolve customer service-related complaints, resolve client/customer related issues, and guide client/customers with professionalism and in a timely manner.
• Someone who can effectively operate multiple computer programs (examples includes but are not limited to Microsoft Word, Excel, Outlook, and Access)
• Someone who can multi-task and prioritize work in a fast-paced environment.

• Associate's degree and three years of experience providing assistance to customers regarding inquiries, complaints, or problems
• Bachelor's degree and one year of experience providing assistance to customers regarding inquiries, complaints, or problems
• Five years' experience providing assistance to customers regarding inquiries, complaints, or problems

• Letter of interest/cover letter
• Current chronological resume
• Three professional references

Questions? Contact alex.baclaan@dshs.wa.gov and reference job number 05551.

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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