Description

About this position
This position reports to the CMS Presort Swing Shift Supervisor to deliver exceptional mail services; reduce the overall cost of government; and set a standard for continuous improvement. The duties and responsibilities of this position play an important part in achieving the goals of DES, by requiring the employee to understand the needs of our customers, be proactive in customer service and to perform the essential functions of this position. Some of the duties include conduct presorting, metering, and shipping activities, work in conjunction with the Presort Team to achieve mail quality control and operating a light to medium duty commercial class vehicles rated 2000 GVW to 25,000GVW on an as needed basis.

• A great total compensation and benefits package;
• Paid Vacation, Leave, and Holidays;
• A healthy work/life balance, which may include flexible work schedules, teleworking, and an Infants in the Workplace Program;
• An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work;
• Access to several state business resource groups including the Rainbow Alliance and Inclusion Network (RAIN); Veteran Employee Resource Group (VERG); Latino Leadership Network (LLN); Blacks United in Leadership and Diversity (BUILD); Disability Inclusion Network (DIN); Washington Immigrant Network (WIN); and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network (HAPPEN);
• Supported growth and development opportunities; and
• Opportunities to serve your community through meaningful work.

Who we are
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

Duties

Some of what you will enjoy doing
Conducts presorting, metering, and shipping activities

• Operates, maintains, and configures computerized OCR/BCR sorter or Pitney Bowes metering and mail manifesting systems
• Troubleshoots machine issues and is able to determine when to engage vendor technicians
• Starts-up and understands all computer systems necessary to run CMS metering and mail manifesting systems
• Ensures the mail flow process is accurate and performed in a timely manner

Works in conjunction with the Presort Team to achieve mail quality control

• Adheres to all current documented quality control procedures
• Frequently checks mail for correct dates, presort slug, address quality and proper envelopes prior to processing it

Other duties as required

• Operate light to medium duty commercial class vehicles rated 2000 GVW to 25,000GVW on an as needed basis

Qualifications

Required Qualifications

• High school diploma or GED
  AND
• One (1) year experience in a mail, warehouse, production or service industry environment
• Must have a valid unrestricted driver's license free of serious traffic violations
• Able to lift mail trays, tubs and/or packages weighing up to 70 lbs.

AND
Required Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

Preferred/Desired Qualifications

• Mail Design Professional (MDP) If an employee is not MDP certified upon hire, the hiring manager/supervisor may allow up to six months in order to attain certification

Supplemental Information

• A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting
• A current resume, detailing experience, and education; and
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

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Working Conditions

High-stress production environment routinely dictated by customer need, equipment operation, staffing levels, and vendor deadlines. Work is performed in a warehouse/mail processing environment. Sit and/or stand for prolonged periods in addition to working in noisy conditions without loss of concentration. Regular lifting of mail trays, tubs and/or packages weighing up to 70 lbs.

Work Schedule
Monday - Friday | 2pm - 10:30pm

Customer Interaction
Daily contact with internal and external customers. Interpersonal skills are required to ensure a positive and professional interaction. Answer questions about services and provide accurate information. Interactions must be timely in order not to disturb customers workflow. Must be able to defuse customer concerns or assist them in contacting CMS staff who can promptly resolve problems. Frequent interactions with internal and external customers via in person, through email, or by telephone.

Travel requirements | None

Other | Personal hygiene must be maintained as state facilities are fragrance free.

Position Critical Information
This position is recognized as a Continuity of Operations Plans (COOP). This means that during a recognized emergency, duties may differ from normal duties and would be temporary, lasting only as long as necessary to resume normal operations. The incumbent may be required to perform the following during a recognized emergency/disaster:

• Report for duty on short notice for the specified timeframe.
• Report to duty outside of normally scheduled work hours and workdays.
• Report to duty station that is different from the official duty station
• Perform work tasks outside the normal scope of duties reflected in the job description

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Conditions of Employment

• Union Inclusion: This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

• Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan rachel.vaughan@des.wa.gov by email or jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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