Description

• To begin the online application process:
• Click the green 'Apply' button on the job posting and sign in or create an account.
• Complete your application.
• Please be sure to attach the following to your application:
  • A cover letter outlining how you meet the qualifications for this position,
  • A detailed chronological resume; and
  • At least (3) three professional references - A professional reference is identified as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Click "Accept & Submit" to submit your application.

Duties

The Warrants Unit operates under strict timelines for warrant entry and validation of records that are in alignment Washington State Patrol and DOC policy/procedures. The Warrants Unit is a 24/7 unit comprised of 3 shifts- day shift, swing shift and graveyard. Staff must be on duty to answer phones at all times; this makes all positions critical to ensuring the vital functions of public safety and warrant operations continue uninterrupted. All staff within the unit are designated as COOP (Continuity of Operations Plans), with a mandatory minimum of 2 staff required to be on shift at all times. Overtime may be awarded/may be mandatory to ensure there is sufficient staff coverage.
Key responsibilities of a Correctional Records Technician include, but are not limited to:

• Maintain the security, control and accuracy of all warrant records to include:
  • Receive input, process and remove warrants and other information into and from WACIC/NCIC and local computer system.
  • Edit/modify and supplement warrant records to ensure complete and accurate information is recorded.
  • Verify electronic database information against source documents and resolve problems that relate to DOC Secretary's Warrants.
  • Scan documents into the Department's electronic database system, OnBase.
  • Maintain confidentiality of information as protected by agency policy, state laws, or federal laws.
  • Respond to requests for public disclosure in compliance with federal and state public disclosure laws.
• Assist DOC staff, law enforcement and other stakeholders by providing exceptional customer service, effective communication and thorough/timely request processing:
  • Monitor, process and respond to emails received in the Warrants Unit Outlook mailbox.
  • Correspond with appropriate DOC staff, law enforcement and jail/prison staff to resolve discrepancies or other issues related to DOC Secretary's Warrants or Holds.
  • Confirm jurisdiction, validity and extradition limitations of DOC Secretary's Warrants for law enforcement agencies and DOC staff.
  • Issue authorization teletypes to detain/arrest individuals on DOC Secretary's Warrants.
  • Contact the appropriate Duty Office.
  • Issue Order for Arrest and Detention (detainer) and/or Conditional Release documents.
  • Issue Criminal Incident Report Numbers.
• Other duties as required
  • Remain current on Warrants Unit 12rocess and procedures, WSP ACCESS Operations Manual, DOC Policy and applicable RCW's.
  • Provide backup coverage to OA3 workload.
  • Contact the Washington State Patrol and/or appropriate IT Duty Officer/DOC staff in the event of an unplanned IT outage and send appropriate notifications as required.

Qualifications

Required Qualifications:

• High School diploma or equivalent.
• One (1) year of experience maintaining or processing records including but not limited to: medical/dental records, legal records, property records, administrative records, clerical records, etc.
  • Note: For the purpose of this position, maintaining and processing records is defined as the entry/input, review, removal, upkeep, electronic retention, and hard copy retention of records in a professional setting.
• One (1) year of experience in customer service.
• Must respect and maintain confidentiality.
• Demonstrated ability to:
  • Effectively communicate with co-workers, the public, and criminal justice agencies.
  • Analyze and solve problems under highly stressful or adverse situations.
  • Multitask effectively.

• One (1) year experience maintaining or processing offender records such as legal files, property files, grievance files, administrative files, medical files, parole files, or counselor or custody files in a governmental law enforcement office, court setting, or an adult or juvenile correctional agency.
  • Note: Offender records are defined as records containing certified copies of the original documents, relating to the offender's crime and sentence. Offender records are not property files, grievance files, administrative files, treatment files, slough files, parole files, counselor files or custody files.
• College-level course work in criminal justice, business administration, accounting, social science, or a related field.
• Knowledge of criminal history document processing.
• One (1) year of experience providing customer service working in a 911 dispatch or other type of call center environment.
• One (1) year of experience working within the Offender Management Network Information (OMNI) program.
• Intermediate level proficiency in Microsoft Office programs to include: Outlook, Word, Excel, and SharePoint.
• Washington State Patrol ACCESS certified.

Supplemental Information

Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
IMPORTANT NOTES:

• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  • **Please note: Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date ofhire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• This position may be represented by a bargaining unit.

• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!