Description

• A detailed resume
• A cover letter regarding your interest for this position with our agency
• Three professional references

Duties

• Consulting with agency staff and external stakeholders to determine most appropriate methods and techniques for agency information sharing and response including:
  • Following processes in place to log all incoming and outgoing correspondence
  • Reviewing and monitoring agency website for content consistency and accuracy
  • Working with the agency web team to identify content improvement relating to current stakeholder needs
  • Assisting the agency in responding to emergent situations by providing information in critical work situations related to social media, press release, and community/internal emergent events
• Serving as the primary staff member to provide and facilitate the department’s correspondence to include:
  • Responding directly to written, telephonic or electronic correspondence from constituents, government agencies, legislators, families and various stakeholders, or forwards to appropriate subject matter expert, as appropriate
  • Consulting with team lead and supervisor on client/customer relations issues from a correspondence unit perspective
  • Producing statistical information, identifying trends and issues that may advise agency actions and policy updates
• Conducting correspondence customer service training on best practices and agency policies
• Other duties as assigned

Qualifications

• Equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems will substitute education on a year-for-year basis
• Intermediate level of proficiency with Microsoft Word, Excel and Outlook
• Intermediate level of proficiency in using effective verbal communication skills
• Intermediate level of proficiency in using effective written communication skills
• Intermediate ability to organize, multi-task and prioritize effectively
• Advanced level of demonstrated positive and professional interpersonal relationship skills
• Advanced ability to work in a fast-paced, deadline-oriented environment
• Advanced ability to work independently

• Equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems
• Basic level of proficiency with Microsoft Teams
• Basic level of proficiency with OnBase
• Self-motivated

Supplemental Information

• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note: Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!