1 IT Customer Support - Journey (Vancouver) Job in Vancouver, WA

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IT Customer Support - Journey (Vancouver)

State of Washington Dept of Children, Youth, and...

Vancouver, WA | Full Time

$88k-112k (estimate)

2 Weeks Ago

IT Customer Support - Journey (Vancouver)

$88k-112k (estimate)

Full Time 2 Weeks Ago

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State of Washington Dept of Children, Youth, and... is Hiring an IT Customer Support - Journey (Vancouver) Near Vancouver, WA

Description

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy—thriving physically, emotionally, and academically, nurtured by family and community."

Job Title: IT Customer Support - Journey (Vancouver)
Location: Clark County – Vancouver, Washington, this position is full-time On-site
Closes: May 26th, 2024
Salary: $5,719.00 - $7,695.00 Monthly
The Opportunity:
This position supports the mission by implementing, maintaining and supporting all technology needs for all of DCYF needs, as well as external customers; contracted staff, tribes, providers, and community partners including both local and remote sites within their area of responsibility. This position provides desktop and network support for all DCYF sites within the region in support of, “The Mission of Department of Children Youth and Family to protect children and strengthen families so they flourish.”
Some of what you will get to do:

Provides desktop support including off-site support for troubleshooting hardware and/or software setup, conflicts, and difficulties for other DCYF offices statewide as needed.
Implement, configure and install systems/software and provide user support for WebEx Boards, Video conferencing software Windows 10, Microsoft Office (all versions) and printers.
Follows purchasing, inventory control, disposal and evidentiary chain of custody policies and requirements.
Provides backup support to other co-worker’s offices regional or statewide.
Ensures all software, hardware, and projects conform to established IT Division, DCYF IT and OCIO standards.
Plans, schedules and performs hardware and software installs, repairs, and upgrades.
Monitors performance and maintains availability of DCYF networks.
Analyze, diagnose, and provide resolutions for hardware and software issues.
Consult and Coordinate with DCYF identified business lead and identified contractor regarding client computer hardware and software.

Required Qualifications:

Four years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology or administering or supervising staff who performed work in any of these information technology disciplines.

A Bachelor’s degree and four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

An Associate’s degree or completion of an accredited vocational training program in an information technology or related program and six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

1-year experience working as an IT Customer Support - Entry equivalent or above.

Additional Required Qualifications:

Two (2) years recent experience within the last 5 years preparing network design plans, acquisition plans, and preparing acquisition orders coordinating with network/software vendors and telecommunications carriers for medium or large Network (WAN/LAN) infrastructure.
Experience with layer 2 and layer 3 network devices, protocol and related software or hardware solutions.
One (1) year continuous experience providing technical support to customers as part of a service/help desk team in support of a large application (1,000 users or more), Microsoft Office, and technical support of a distributed network environment.
Two (2) years continuous experience supporting network resources contained within a Microsoft Active Directory environment.

In addition to the requirements above, our ideal candidate will possess some or all of the following knowledge and skills:

Experience understanding and controlling LAN and WAN networks.
Operating systems, software, networks, PCs and servers. Systems and network administration is a key element of this position and General IT knowledge would not be sufficient.
Network architecture.

How do I apply?
Complete your applicant profile on careers.wa.gov and attach the following documents:

Current resume detailing experience and education.
Letter of Interest.

Supplemental Information:
The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
This recruitment may be used to fill multiple vacancies.
This position is included in the supervisory bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/.
For more information about this position or if you need an accommodation throughout the application/interview process, please contact Cole Alford at cole.alford@dcyf.wa.gov. If you're experiencing technical difficulties creating, accessing, or completing your application, call NEOGOV toll-free at (855)524-5627 or email support@neogov.com.