GENERAL DESCRIPTIONAre you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.

• Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity;
• obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries;

promoting the involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families.

CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

ESSENTIAL POSITION FUNCTIONSTakes appropriate case action to locate absent parents, establishes paternity for children born out-of-wedlock, establishes or enforces child / medical support obligation, and initiates case closure :

• Conducts detailed in-office investigations to locate parties, verifies employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from non-custodial parents who owe past due child / medical support
• Negotiates out-of-court settlements and agreements with parties (CSO II only)
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken utilizing the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), and case / court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if cases are eligible for closureAttends court to assist legal staff, as neededResearches case information on the computer including TXCSESAssesses child support cases to determine appropriate actionAs team leader, assigns and monitors work of assigned staffProvides training and technical assistance to office staffSupervises office staff in the absence of the office manager and / or supervisorExplains Child Support Program policies, procedures and regulations to customersResponds to complex customer inquiries and complaintsAssesses the validity of complaints against the IV-D program with impartiality Serves as a Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and / or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications MINIMUM QUALIFICATIONSCSO II : Education : Graduation from high school or equivalentEducation : Bachelor's degree from an accredited college or university;

experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis : full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist.

Skill in using a computer for word processing and data entry / retrievalSkill in negotiating and interviewingSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.

g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 15% Ability to Type 35 words per minute (Typing test required at time of interview)CSO III : All items listed for a CSO II plus : Experience : One additional year of full-time experience working in the following (or closely related) fields : full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistCSO IV : All items listed above for a CSO II and CSO III plus : Experience : One additional year of full-time experience as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.

CSO V : All items listed above for a CSO II, CSO III, and CSO IV plus : Experience : Two additional years of full-time experience working in the following (or closely related) fields : full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist.

PREFERRED QUALIFICATIONSEducation : Graduation from an accredited four-year college or universityKnowledge : Investigative practices and techniquesOther Language : Ability to proficiently read, write, and speak Spanish THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER