Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES SHELBY COUNTY

For more information, visit the site below:

HRC0009655_Voc_Rehab_Counselor_Master_Shelby_04082024.pdf (tn.gov)

This is a hybrid position

Qualifications

1. Complete a criminal history disclosure form in a manner approved by the appointing authority;

2. Agree to release all records involving their criminal history to the appointing authority;

3. Supply a fingerprint sample prescribed by the TBI based criminal history records check.

4. Possess a valid motor vehicle operator's license at the time of appointment in some positions;

5. All individuals will be required to produce a transcript at the time of application, which verifies their degree and courses completed. As a condition of employment, individuals who do not have a master¿s in Rehabilitation Counseling will be required to complete the following courses: Professional Orientation & Ethics in Rehabilitation Counseling, Medical & Psychosocial Aspects of Disabilities, Theories & Techniques of Counseling, at their own expense.

Examination Method: Education and experience, 100%, for Preferred Service positions.

Summary

Responsibilities

Interpreting the Meaning of Information for Others:

• Uses counseling and guidance to interpret and explain medical psychological and vocational information to clients so they can make informed choice decisions concerning their vocational goals.

Evaluating Information to Determine Compliance with Standards:

• Reviews, understands and complies with agency policy and procedures to ensure compliance with federal regulations.

Developing Objectives and Strategies:

• Prioritizes tasks and develops a plan of action in order to meet production goals.
• Develops employment plans with the client to ensure appropriate progress toward their vocational goals.

Processing Information:

• Uses critical thinking skills to compile, verify and process information to make reasonable and appropriate case decisions regarding clients.

Organizing, Planning, and Prioritizing Work:

• Uses time management skills to prioritize tasks and deadlines.

Getting Information:

• Gathers existing information from appropriate sources for medical and psychological assessments to determine eligibility for services.
• Counsels applicants and assesses their abilities, occupational interests and goals to assist with eligibility determination.

Selling or Influencing Others:

• Assesses clients¿ skill set and directs them in appropriate employment objectives using counseling and guidance skills.
• Educates and promotes qualified applicants to potential employers to assist them in diversifying their workforce.

Identifying Objects, Actions, and Events:

• Reviews and amends employment plans with the client to ensure appropriate progress toward their vocational goals.

Analyzing Data or Information:

• Uses rehabilitation knowledge to understand and determine the medical, psychological and vocational implications for employment.

Resolving Conflicts and Negotiating with Others:

• Uses conflict management skills to resolve client and employer complaints.

Judging the Qualities of Things, Services, or People:

• Assists and empowers clients in making informed choice decisions regarding their rehabilitation program.

Establishing and Maintaining Interpersonal Relationships:

• Establishes and maintains rapport with clients to encourage their continued progress toward employment.
• Establishes and maintains professional relationships inside and outside the agency.

Interacting With Computers:

• Uses caseload management software to input client data, process case expenditures and review progress of the case.
• Creates documents using Microsoft base applications.

Monitor Processes, Materials, or Surroundings:

• Reviews assessment information to determine appropriate vocational goals and services for clients to maximize their employment outcomes.
• Reviews clients¿ progress and employment readiness to ensure appropriate progress and compliance in reaching employment objectives.
• Monitors local job and labor market trends to assist with job placement for clients.

Making Decisions and Solving Problems:

• Uses critical thinking to assist clients with making appropriate and informed decisions regarding their vocational rehabilitation program.

Performing for or Working Directly with the Public:

• Assists and assesses potential applicants with guidance on appropriate services.
• Works with vendors, employers and other agencies to educate them on rehabilitation services.

Scheduling Work and Activities:

• Arranges appointment, training and assessments so clients can participate in their vocational program.
• Coordinates staffing with co-workers, vendors and other related professionals.

Communicating with Supervisors, Peers, or Subordinates:

• Routinely communicates with supervisor and co-workers regarding all aspects of the rehabilitation process.

Communicating with Persons Outside Organization:

• Works with agencies, institutions, and community groups to locate potential applicants and to serve as a consultant to representatives of these agencies in relation to vocational problems of the disabled and the total rehabilitation program.
• Consults with professional staff within and outside the agency.

Thinking Creatively:

• Thinks creatively to personalize clients¿ rehabilitation plan and improve efficiency of work processes.

Provide Consultation and Advice to Others:

• Provides information to the public regarding employment of people with disabilities.

Updating and Using Relevant Knowledge:

• Engages and participates in relevant training to ensure appropriate services are being provided to clients.
• Remains knowledgeable of current trends and research in the field of rehabilitation.

Competencies

Competencies:

• Decision Quality
• Problem-Solving
• Planning
• Drive for Results
• Approachability
• Customer Focus
• Ethics and Values
• Interpersonal Savvy
• Patience
• Understanding Others

Knowledge:

• Alternate Communication Formats
• Customer and Personal Service
• Education and Training
• Law and Government
• Basic Mathematics
• Basic knowledge of medical terminology, disability and medication
• Personnel and Human Resources
• Psychology
• Basic Knowledge of Sales and Marketing
• Knowledge of Therapy and Counseling
• Administration and Management
• Clerical
• Management of Financial Resources

Skills:

• Ethical Decision Making
• Negotiation
• Persuasion
• Service Orientation
• Complex Problem Solving
• Judgment and Decision Making
• Originality

Abilities:

• Accept and understand multi-cultural issues
• Active learning and listening
• Critical thinking
• Monitoring and assessing the performance of self and others
• Adjust actions in relation to others
• Awareness to others¿ reactions and understanding why they react as they do
• Determine how a service should work and how changes in conditions, operations and the environment will affect outcomes
• Determine appropriate use of equipment, facilities and material needed for vocational outcomes
• Motivating, developing and directing people as they work, identifying the best people for the job
• The ability to work independently and manage time effectively
• Flexibility in changing work environment
• Ability to make sense of combined and organized information

Tools & Equipment

• Personal Computer
• Telephone
• TTY (Text)/Video Phone
• Electronic Signature Pad
• Brail Software and Printing Equipment
• Multi-FunctionPrinter
• Braille Machine