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1 DHS PROGRAM SUPERVISOR - 02022023-42697 Job in Memphis, TN

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State of Tennessee
Memphis, TN | Full Time
$81k-113k (estimate)
0 Months Ago
DHS PROGRAM SUPERVISOR - 02022023-42697
$81k-113k (estimate)
Full Time | Public Administration 0 Months Ago
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State of Tennessee is Hiring a Remote DHS PROGRAM SUPERVISOR - 02022023-42697

Job Information

State of Tennessee Job Information
Opening Date/Time
Thur 02/02/2023 12:00AM Central Time
Closing Date/Time
Wed 02/15/2023 11:59PM Central Time
Salary (Monthly)
$4,975.00 - $6,217.00
Salary (Annually)
$59,700.00 - $74,604.00
Job Type
Full-Time
City, State Location
Memphis, TN
Department
Human Services

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, SHELBY COUNTY
This is a Hybrid position (Remote and In-Office).

Minimum Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional work in one or a combination of the following: social services, human services, education, auditing, accounting, and/or social services grant coordination. At least three years of this experience must have been human services program/project (a project vital to the successful implementation of agency program/policies) evaluation or case review work.
Substitution of Experience for Education: Additional professional experience in social services, human services, education, auditing, accounting, and/or social services grant coordination may substitute for the required education on a year for year basis to a maximum of four years (one year of experience is equivalent to 45 undergraduate quarter hours), there being no substitution for the required three years of specialized experience.
Substitution of Graduation Education for Experience: Graduate course work from an accredited college or university in any liberal arts field, including but not limited to social sciences, mathematics, or statistics; education; public administration; and/or business may be substituted for the required experience, on a year-for-year basis, to a maximum of two years, there being no substitution for the required three years of specialized experience.
OR
Experience equivalent to two years of human services field supervision or human services program/project (a project vital to the successful implementation of agency program/policies) evaluation or case review work with the State of Tennessee.

Other Requirements

Necessary Special Qualifications: Applicants for this class may be required to:
Complete a criminal history disclosure form in a manner approved by the appointing authority;
Agree to release all records involving their criminal history to the appointing authority;
Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for professional human services program supervisory work of considerable difficulty; performs related work as required.
Distinguishing Features: An employee in this class supervises a staff of DHS Field Supervisors and their subordinate staff in carrying out the social services, family assistance or vocational rehabilitation programs in a geographical area of the state. This class differs from DHS Field Supervisor 1 & 2 in that incumbents of the latter supervise vocational rehabilitation counseling, instructional training centers, child care assessment, child care licensing, family assistance, adult protective services, administrative review, or residential support staff. This class differs from DHS Field Management Director 1 and DHS Program Director 1 in that incumbents of the latter could direct vocational rehabilitation counseling, instructional training centers, child care assessment, child care licensing, family assistance, adult protective services, administrative review, or residential support staff programs.

Work Activities

Evaluating Information to Determine Compliance with Standards:
  • Oversees the preparation and maintenance of program delivery to ensure compliance with federal and state regulations within an area.
Guiding, Directing, and Motivating Subordinates:
  • Provides guidance, support, motivation, and direction to staff or direct reports including monitoring performance and giving feedback to meet performance management objectives.
Analyzing Data or Information:
  • Reviews, writes and develops procedures for specific program areas to improve quality of service and maintain data and integrity.
  • Uses and analyzes data to develop program practice.
Making Decisions and Solving Problems:
  • Analyzes and evaluates program and caseload trends and changes and makes adjustments to enhance continuous improvement.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
Developing Objectives and Strategies:
  • Identifies and implements short and long range objectives and strategies to achieve program goals and enhance program development.
Coaching and Developing Others:
  • Develops strategies that enhance and support staff through coaching and mentoring to increase their knowledge and skills in job performance.
  • Identifies the extent to which staff services and operations are effectively meeting policy and procedures to determine training needs.
Monitor Processes, Materials, or Surroundings:
  • Evaluates processes, policies, and procedures to ensure quality through observation, analysis, and assessment.
Judging the Qualities of Things, Services, or People:
  • Assess the value, importance, or quality of programs, processes, services, or staff to maintain program integrity.
Developing and Building Teams:
  • Encourages and builds mutual trust, respect, and cooperation among team members to meet performance goals.
Processing Information:
  • Gathers information to compile, categorize, calculate, tabulate, audit and verify to ensure high performance at the individual and program level.
Training and Teaching Others:
  • Assess, plans and/ or conducts training programs for staff, contracted agencies, and other community based organizations in policy, procedures or other areas to improve program delivery.
Monitoring and Controlling Resources:
  • Monitors resources and program policies and procedures to ensure appropriate service delivery.
Documenting/Recording Information:
  • Documents personnel related information in compliance with departmental guidelines.
  • Documents all pertinent information into appropriate programs or systems to ensure accurate information and to maintain historical records and accountability to adhere to policy requirements.
Scheduling Work and Activities:
  • Studies organization, operations, and services as assigned, and makes recommendations for improvements in efficiency and quality.
  • Plans and organizes the programs, operations, and activities for a geographical area.
  • Examines staffing patterns and coordinates personnel shifts to ensure staff coverage for program areas with other program staff.
Resolving Conflicts and Negotiating with Others:
  • Identifies and/or evaluates problematic issues with staff or agencies for appropriate resolution.
  • Resolves client complaints or refers to the appropriate staff for resolution.
Updating and Using Relevant Knowledge:
  • Improves professional skills and knowledge through continuous learning to better serve staff and customers.
Thinking Creatively:
  • Develops and creates new ideas to improve efficiency, quality, and timeliness of service delivery.
Interacting With Computers:
  • Utilizes relevant electronic systems and software for entering data, reviewing, and processing information.
Establishing and Maintaining Interpersonal Relationships:
  • Develops constructive and cooperative working relationships with internal and external sources to meet the needs of clients, staff and community.
Provide Consultation and Advice to Others:
  • Provides guidance and expert advice to management and other groups related to program and departmental goals.
Organizing, Planning, and Prioritizing Work:
  • Organizes, plans, and prioritizes work in a timely manner to accomplish program goals.
Interpreting the Meaning of Information for Others:
  • Provides technical guidance and interpretation of policy and procedure to staff for clarification.
  • Explains and interprets programs for other state departments, contractors, and general public to ensure effective program delivery.
  • Explains any changes to policy and procedure to staff to clarify expectations.
Performing Administrative Activities:
  • Performs required administrative tasks to complete day-to-day functions in a program area.
Communicating with Supervisors, Peers, or Subordinates:
  • Communicates with other divisions, programs and peers regarding program delivery for agency continuity through various forms of communication.
Coordinating the Work and Activities of Others:
  • Coordinates with other agencies, divisions, units, or departments to accomplish specific tasks or projects.
Performing for or Working Directly with the Public:
  • Answers client and service organization questions concerning policy and procedures to maintain positive client and community relationships.
Communicating with Persons outside the Organization:
  • Communicates with external sources regarding program delivery for agency continuity through various forms of communication.

Competencies (KSA'S)

Competencies:
  • Dealing with Ambiguity
  • Learning on the Fly
  • Problem Solving
  • Directing Others
  • Conflict Management
  • Confronting Direct Reports
  • Managerial Courage
  • Action Oriented
  • Building Effective Teams
  • Ethics and Values
  • Integrity and Trust
Knowledge:
  • Administration and Management
  • Customer and Personal Service
  • Communication and Media
  • Computer and Electronics
  • Law and Government
  • Personnel and Human Resources
  • Therapy and Counseling
  • Psychology
  • Clerical
  • Education and Training
  • Sociology and Anthropology
  • Mathematics
  • Philosophy and Theology
Skills:
  • Critical Thinking
  • Judgment and Decision Making
  • Complex Problem Solving
  • Active Listening
  • Reading Comprehension
  • Writing
  • Service Orientation
  • Social Perceptiveness
  • Time Management
  • Active Learning
  • Learning Strategies
  • Monitoring
  • Troubleshooting
  • Management of Personnel Resources
  • Management of Material Resources
  • Negotiation
  • System Evaluation
  • Speaking
  • Instructing
  • Persuasion
  • Quality Control Analysis
  • Coordination
  • System Analysis
  • Management of Financial Resources
  • Mathematics
Abilities:
  • Oral Comprehension
  • Problem Sensitivity
  • Written Expression
  • Time Sharing
  • Written Comprehension
  • Deductive Reasoning
  • Inductive Reasoning
  • Oral Expression
  • Category Flexibility
  • Flexibility of Closure
  • Fluency of Ideas
  • Selective Attention
  • Information Ordering
  • Originality
  • Perceptual Speed
  • Speed of Closure
  • Speech Recognition
  • Number Facility
  • Speech Clarity
  • Auditory Attention
  • Memorization
  • Mathematical Reasoning
  • Wrist-Finger Speed

Tools and Equipment Used

  • Personal computer
  • Telephone
  • Headset
  • Laptop
  • Multi-Functional Printer (MFP)
  • Projector
  • Secure Print Systems with FOBS

Job Summary

JOB TYPE

Full Time

INDUSTRY

Public Administration

SALARY

$81k-113k (estimate)

POST DATE

05/16/2023

EXPIRATION DATE

05/09/2024

WEBSITE

tn.gov

HEADQUARTERS

NASHVILLE, TN

SIZE

15,000 - 50,000

FOUNDED

1976

TYPE

Private

CEO

BILL LEE

REVENUE

$10B - $50B

INDUSTRY

Public Administration

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