Evaluating Information to Determine Compliance with Standards:
- Oversees the preparation and maintenance of program delivery to ensure compliance with federal and state regulations within an area.
Guiding, Directing, and Motivating Subordinates:
- Provides guidance, support, motivation, and direction to staff or direct reports including monitoring performance and giving feedback to meet performance management objectives.
Analyzing Data or Information:
- Reviews, writes and develops procedures for specific program areas to improve quality of service and maintain data and integrity.
- Uses and analyzes data to develop program practice.
Making Decisions and Solving Problems:
- Analyzes and evaluates program and caseload trends and changes and makes adjustments to enhance continuous improvement.
- Analyzes information and evaluates results to choose the best solution and solve problems.
Developing Objectives and Strategies:
- Identifies and implements short and long range objectives and strategies to achieve program goals and enhance program development.
Coaching and Developing Others:
- Develops strategies that enhance and support staff through coaching and mentoring to increase their knowledge and skills in job performance.
- Identifies the extent to which staff services and operations are effectively meeting policy and procedures to determine training needs.
Monitor Processes, Materials, or Surroundings:
- Evaluates processes, policies, and procedures to ensure quality through observation, analysis, and assessment.
Judging the Qualities of Things, Services, or People:
- Assess the value, importance, or quality of programs, processes, services, or staff to maintain program integrity.
Developing and Building Teams:
- Encourages and builds mutual trust, respect, and cooperation among team members to meet performance goals.
Processing Information:
- Gathers information to compile, categorize, calculate, tabulate, audit and verify to ensure high performance at the individual and program level.
Training and Teaching Others:
- Assess, plans and/ or conducts training programs for staff, contracted agencies, and other community based organizations in policy, procedures or other areas to improve program delivery.
Monitoring and Controlling Resources:
- Monitors resources and program policies and procedures to ensure appropriate service delivery.
Documenting/Recording Information:
- Documents personnel related information in compliance with departmental guidelines.
- Documents all pertinent information into appropriate programs or systems to ensure accurate information and to maintain historical records and accountability to adhere to policy requirements.
Scheduling Work and Activities:
- Studies organization, operations, and services as assigned, and makes recommendations for improvements in efficiency and quality.
- Plans and organizes the programs, operations, and activities for a geographical area.
- Examines staffing patterns and coordinates personnel shifts to ensure staff coverage for program areas with other program staff.
Resolving Conflicts and Negotiating with Others:
- Identifies and/or evaluates problematic issues with staff or agencies for appropriate resolution.
- Resolves client complaints or refers to the appropriate staff for resolution.
Updating and Using Relevant Knowledge:
- Improves professional skills and knowledge through continuous learning to better serve staff and customers.
Thinking Creatively:
- Develops and creates new ideas to improve efficiency, quality, and timeliness of service delivery.
Interacting With Computers:
- Utilizes relevant electronic systems and software for entering data, reviewing, and processing information.
Establishing and Maintaining Interpersonal Relationships:
- Develops constructive and cooperative working relationships with internal and external sources to meet the needs of clients, staff and community.
Provide Consultation and Advice to Others:
- Provides guidance and expert advice to management and other groups related to program and departmental goals.
Organizing, Planning, and Prioritizing Work:
- Organizes, plans, and prioritizes work in a timely manner to accomplish program goals.
Interpreting the Meaning of Information for Others:
- Provides technical guidance and interpretation of policy and procedure to staff for clarification.
- Explains and interprets programs for other state departments, contractors, and general public to ensure effective program delivery.
- Explains any changes to policy and procedure to staff to clarify expectations.
Performing Administrative Activities:
- Performs required administrative tasks to complete day-to-day functions in a program area.
Communicating with Supervisors, Peers, or Subordinates:
- Communicates with other divisions, programs and peers regarding program delivery for agency continuity through various forms of communication.
Coordinating the Work and Activities of Others:
- Coordinates with other agencies, divisions, units, or departments to accomplish specific tasks or projects.
Performing for or Working Directly with the Public:
- Answers client and service organization questions concerning policy and procedures to maintain positive client and community relationships.
Communicating with Persons outside the Organization:
- Communicates with external sources regarding program delivery for agency continuity through various forms of communication.