Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADMINISTRATION DIVISION, DAVIDSON COUNTY

This is a hybrid position.

https://www.tn.gov/content/dam/tn/human-services/documents/DHSContinuousImprovementAnalyst_Davidson_04012024 (1).pdf

Qualifications

Education and Experience: Bachelor’s degree and experience equivalent to two years of practical application of Lean or Six Sigma project management, of which at least one year must have been as a Tennessee Center for Performance Excellence, Baldrige, other state level excellence program examiner or active member of the award applicant team or in systems thinking, mapping, simulation modeling, design, or innovation (analysis of complex problems, organizations, or systems to effect change and identify leverage points).

Substitution of Experience for Education: Qualifying full-time professional experience as listed above may be substituted for the required education on a year-for-year basis.

Substitution of Education for Experience: Graduate coursework in public administration, public service management, project management, or business administration may be substituted for up to one year of the required experience, there being no substitution for the specialized experience.

Summary

This classification is responsible for business process improvement work of average to considerable difficulty. An employee in this class is responsible for initiating, leading, and supporting improvement initiatives for and with the business units throughout the agency. This classification performs responsibilities at a lead level under direction and may supervise a staff carrying out continuous improvement or systems thinking responsibilities. This class differs from that of a DHS Program Coordinator in that an incumbent of the latter focuses on policy management and assists in business process improvement initiatives at the working level.

Responsibilities

Competencies

• Skilled in analyzing complex problems within a system, thinking critically, making quality decisions, setting priorities to ensure deadlines are met, and steadfastly driving for results.
• Skilled in leading teams and effectively conveying complex information through presentations, facilitation, and training.
• Ability to apply Lean principles and the Baldrige Excellence Framework.
• Ability to use inductive and deductive reasoning in applying the appropriate analytical tools at each stage of the problem-solving process.
• Ability to establish goals and targets to develop measurable and sustainable metrics.
• Competent in understanding others and acting with empathy, integrity, and trust.
• Competent in understanding and navigating governmental organizational structures.

Tools & Equipment

• General office equipment
• Computer/laptop/tablet
• Multifunction printer (fax/copy/scan/print)

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.