JOB
Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Title and Registration Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!This position is in Titles and Registrations - Mail in Registration - Headquarters, Blythewood, S.CResponsibilities of the Titles and Registration Specialist III• Processes transactions using Phoenix to include, but not limited to, the issuance of registration cards, licenses plates, titles, decals, handicap placards and clearing property tax suspensions. Uses the DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.• Responds daily to routine inquiries from customers through various methods of communications to include telephone, email, or mail.• Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolves customers problems and inquiries through record research.• Maintains appropriate tracking system to include tracked and untracked mail, customer inquiries and rejections letters, reconcile transaction reports and maintains accurate cash drawer.• Reviews documents for accuracy and compliance. Prepares documents for scanning.• Performs other related duties as required.
EXAMPLE OF DUTIES
Minimum QualificationsA high school diploma or equivalent.Additional Requirements• Ability to learn and explain policy and procedures to DMV customers. • Ability to communicate effectively, both orally and in writing.• Proficient in basic computer skills.• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.• Works in a general office environment.• May be required to work extended hours outside of the normal scheduled work week. • Must be able to lift 10-15 lbs. • The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.
SUPPLEMENTAL INFORMATION
What’s in it for you?At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysState Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!Additional CommentsThe Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.