Business Process Analyst 2

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Business Process Analyst 2

Information Technology Department

Hourly Rate: $36.99

About Us:

Our mission is to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

About The Information Technology Department:

The Information Technology (IT) Division works collaboratively with all PUCO departments to identify, procure, and support information technology solutions necessary to perform the mission critical business functions of the PUCO. IT subject matter experts: maintain more than 50 business applications: plan, design, build and deploy new IT solutions; provide support for phones, tablets, laptops, desktops, and printers; maintain production systems; and manage PUCO’s websites and webcasting activities. In addition, the IT division coordinates infrastructure support and IT security services with the Department of Administrative Services (DAS) and the Office of Information Technology (OIT).

What You'll Do:

In this position as a Business Process Analyst 2 your primary duties will include:

• Gathering and analyzing information from stakeholders, business owners, customers, and management for implementation of information technology solutions.

• Identifying documents and analyze business requirements as well as creating Information Technology process flows and flowcharts

• Analyze, review, and recommend possible solutions to identified business problems through the implementation of technical solutions

• Performs validation of solutions by analyzing the end product and the requirements specifications

• Performs as liaison between various stakeholders, managing stakeholder expectations, and ensuring successful communications between project team members

• Develops skills necessary to provide, and assists with, managing risks and changes related to processes, projects and procedures

• Assist in developing project task plans, lead meetings, and other related tasks to gather and coordinate activities for required gatherings

• Develops skills and understanding of advanced business modeling, technology solutions, vendor solution evaluations, and recommendations to meet defined business requirements

• Answer questions and presents mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentations

Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.

Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need. This is subject to change with limited notice. A teleworking agreement must be approved by management

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Professional Skills: Analyzation, Problem Solving

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Knowledge of: oral and written communication tools and techniques, customer support and personal service, state and
agency policy, procedures and applicable laws*, vision, mission and goals of agency*, IT systems development lifecycle
management concepts, technical writing and documentation practices, quality assurance principles, requirement analysis
principle and methods, methods and approaches for sharing information through the use of IT assets.
Skill for: reading comprehension, speaking, service orientation, assuring quality, identifying and specifying business
requirements, operation analysis, time management, interviewing, presenting, and facilitating.
Ability to: define problems, collect data, establish facts and draw valid conclusions, prepare meaningful, accurate and
concise reports, and stay abreast of current technologies in area of IT assigned.

Applications must clearly indicate how the applicant meets the minimum qualifications for the position. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made. If you have attached supporting documents in the past, you must make them relevant on your current application. This is done in step 7 “Additional Attachments.” If you don’t demonstrate how, you meet minimum qualifications in the supplemental questions, your application may be disqualified from consideration.

The final candidate for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for this position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.