Applicants will be considered for two vacant positions, 60082356 and 60082359.
These positions have been established as hybrid teleworking.
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The North Carolina Department of Revenue is recruiting for two Payment Processors in our Taxpayer Assistance and Collection Division. The Payments and Data Processing Unit is responsible for timely and accurately processing payments received by the Taxpayer Assistance and Collection Division from installment payment plans and garnishments. This position serves as a team member of the Payments and Data Processing Unit. The primary purpose of the position is to process payments received from taxpayers, financial institutions, and employers in a timely and accurate manner. N.C. General Statute 147-77 requires that all state agencies are required to deposit all funds daily; however, due to the volume received by the Department of Revenue, payments are expected to be deposited in the bank within three days of receipt. The work environment for this team is fast-paced and requires diligence, attention to detail, accuracy, and the ability to adapt easily to change.
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Payment submissions made by taxpayers, employers, and financial institutions with sufficient information may only require the creation and processing of a manual voucher. However, payment submissions that lack sufficient information are exceptions that require additional research in various computer applications at the Department of Revenue including, but not limited to, ITAS and/or interaction with the taxpayer, employer, or financial institution. This position is responsible for creating and processing vouchers for garnishment payments received from financial institutions and/or employers as well as researching payments received without sufficient information. Completion of this work may require working in ITAS, as well as Department databases, such as the Garnishment Lookup Database.
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This position also processes incoming mail, records notes in the Department's system of record ITAS, and may make basic updates to accounts by working in the Document Management System (DMS).

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Experience entering data efficiently and accurately.
• Basic Knowledge of Microsoft Excel and Word.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Â
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
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COMPENSATION & BENEFITS:Â
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
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  Some highlights include: Â

• The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceÂ
• Twelve paid holidays per yearÂ
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-yearÂ
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental LeaveÂ
• Personal Observance Leave and Community Service Leave Â
• Longevity pays lump sum payout yearly based on length of serviceÂ
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

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This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.Â
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To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
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Applicants eligible for veteran's preference should attach a copy of form DD-214. Â
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If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Â
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If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov.  Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.