Position Description

This position is responsible for accurately documenting helpdesk tickets, Software/Hardware installation, procedures, project notes, and inventory control of equipment. This position is responsible for providing customer support in a timely and professional manner to all customers 24/7. It requires the timely completion of projects, including the planning and communication with all entities involved. This position requires a thorough knowledge of all aspects of dealing with WAN/LAN technology and requires demonstrable technical abilities with Windows 10 Desktop, Windows 2012, 2016 and 2019 Server operating systems and virtualization technologies. Must be able to maintain switches and wiring and communicate with other state agencies and third-party helpdesks. Responsible for all areas of system security in accordance with written procedures.

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0//

Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205 as criteria to obtain an FBI fingerprint clearance on prospective employees. Persons offered employment in this position will be required to pay for this clearance. Any convictions pursuant to NRS 205 will disqualify any employee or vendor employee from obtaining access to the DMV Computer System. Additionally, DMV shall not knowingly employ a person if they have been convicted of any of the felonies listed under the Real ID regulation, which includes Espionage, Sedition, Treason, Terrorism, Transportation Security Incident, Improper Transportation of a Hazardous Material, Unlawful Possession of Explosives, Murder, Making any Threat Concerning a Lethal Device, Racketeering. Additional Real ID criteria provides that the DMV shall not employ a person if they have been convicted of a felony within 7 years of their application or if an applicant was released from incarceration for one of these crimes within five years of their application including Unlawful Firearm Violations, Extortion, Fraud, Bribery, Smuggling, Immigration Violations, Distribution of Controlled Substances, Arson, Kidnapping, Rape or Sexual Abuse, Assault With Intent to Kill, Robbery, or Fraudulent Seaport Entry.

Amazing changes are on the Nevada DMV's horizon, and we would love for you to join our team and be a part of that change!

Minimum Qualifications

• Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and two years of progressively responsible professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, and/or applications analysis and development; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above.

The Examination

Application Evaluation Exam

• The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.

Special Requirements