The work we do matters! Hiring Agency: Health & Human Services - Agency 25 Location: Broken Bow Job Posting, O'Neill Job Posting, Ord Job Posting Hiring Rate: $20.000 Classification Salary Range: $20.00 - $29.48 Job Posting: JR2024-00006175 Eligibility Operations Worker - Ord, O'Neill, Broken Bow (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 05-17-2024 Job Description: DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Medicaid teams. The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive medical care to meet their basic daily needs. As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Medicaid programs. Daily you will be reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges. Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas. Preferred: Experience in the field of human services, or case management, or determining eligibility for financial assistance programs. Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior. Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously. Ability to show empathy and respect to those we serve; as well as the ability to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing. Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit: https://statejobs.nebraska.gov/index.html#benefits Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans. Once you've had the opportunity to explore our current open positions, apply for those of interest to you. Check back on your candidate profile to see the status of your submitted applications, as well as any new postings that might interest you! Thank you for your interest in joining our team! State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!