Program Coordinator-Special Assignments

Annual Salary Range: $47,000 - $60,000

Why you will love this position:

The Division of Employment Security, UI Tax section is looking for an independent, self-starter with excellent analytical, interpretation and customer-focused skills to join our team! We provide administration of the unemployment insurance program in the areas of status determinations, experience rating, audit compliance, tax collection, worker misclassification, unemployment claims, federal certification and reporting. This position may be filled in Jefferson City.

What you will do:

• Provides technical support, reviews procedures, creates written reports of review findings, and makes recommendations for program improvement.
• Oversees the business side of technology programs utilized in processing employer liability unemployment claims, and accessing unemployment claim information.
• Assists in writing instructions for operating manuals, revising forms, and developing new procedures for UI Tax programs as they pertain to law and policy changes.
• Assists in developing training regarding UI laws and procedures
• Collaborates with other sections/agencies such as ITSD, UI Benefits, UI Integrity, and UI Appeals to ensure all policies are implemented seamlessly for all sections.
• Collaborates with vendors/contractors as a project team member or coordinator for UI Tax section
• Works with the tax management team in providing on-going support with the goal of supporting and determining strategies to improve efficiency and performance.
• Oversees the technology deployment for the cashiering program utilized in processing payments for Tax and Integrity sections to ensure all banking institution technology requirements are compliant.
• Logs necessary tickets with detailed information for application or system enhancements, updates, etc.
• Effectively communicate any program requirements with the necessary management representatives

All you need for success:

Qualifications

• Bachelor’s degree and 4 years of relevant experience (Substitutions may be allowed.)

Desired Attributes

• Comprehensive knowledge of unemployment insurance programs.
• Exercise independence and initiative in the performance of responsibilities.
• Accept and implement feedback with a positive attitude and constructively support open communication.
• Ability to review, analyze, interpret, and/or prepare federal and state laws, rules, regulations, policies, and procedures as related to tax program.
• Ability to develop, implement, and administer program goals and objectives.
• Ability to establish and maintain effective working relationships with departmental officials, legislators, staff associates, the general public, and others.
• Ability to analyze and evaluate policies and operations, and formulate recommendations.
• Ability to provide support and guidance to professional, technical, and related program staff.
• Strong ability to provide business requirements
• Ability to manage change and provide recommendations.
• Ability to develop short and long-range plans that meet established objectives, and contribute to the overall goals and mission of the agency.
• Ability to manage multiple projects and meet deadlines.
• Possess strong business acuity and attention to detail in Tax operations to guide process development and system changes.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Our benefits package can be reviewed with this link: https://oa.mo.gov/sites/default/files/Total-Benefits-Package-flyer.pdf

If you have questions about this position please contact: DeSheila Milton at 573-522-4030 or by email at DeSheila.Milton@labor.mo.gov

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.