Customer Service Manager

Division of Professional Registration

Missouri State Board of Registration for Healing Arts

Posting Closes 05/19/2023

Salary: $51,445

Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.

Why you’ll love this position:

The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. Candidates must be able to apply the principles and techniques of effective management, supervisor and organization.

What you’ll do:

• Manage and lead a team responsible for reviewing, evaluating and processing licensure activities.
• Supervise, direct and monitor workload of the team; communicate directives and assignments.
• Provide technical and administrative assistance.
• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Respond to non-routine and complex inquiries regarding application procedures, status or determinations and requirements.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for management and board review.
• Develop and recommend application and licensure processes and procedures.

What we are looking for:

Minimum Qualifications

• A minimum of five of experience in reviewing and processing official documents such as claims, applications or legal documentation; or three or more years of experience as a Lead Customer Service Representative (substitutions may be considered).
• A minimum of two years supervisory experience.
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook, Excel and OneNote.

If you have questions about this position please contact:

Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov

How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.