Working Title: Technical Support Specialist - Information Technology Specialist 1
Job Class: Information Technology Specialist 1
Agency: Office of the State Auditor

• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/23/2024
• Closing Date: 05/13/2024
• Hiring Agency/Seniority Unit: Office of the State Auditor/Information Technology Specialist 1
• Division/Unit: Operations Management
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes - Up to 10% of time
• Salary Range: $24.08 - $36.14 / hourly; $50,279 - $75,460 / annually
• Classified Status: Classified
• Telework Eligible: Yes - This is a hybrid position with 3 to 4 days per week worked in the office.
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position will provide technical support services to all Office of the State Auditor (OSA) divisions and its clients. Technical support services includes workstation, network, and software support and configuration. This position may serve as a primary or backup role in supporting all OSA systems. This position is expected to work more independently as an incumbent learns more about technologies used by the OSA.

• This is a hybrid position. 3 to 4 days per week will be worked in the office.

Minimum Qualifications

A minimum of one (1) year of IT related experience should include the following:

• Experience providing technical support to end-users in a hybrid work environment.
• Experience installing and configuring workstation software and Windows Operating System (OS).
• Experience supporting Microsoft M365/Office productivity suite (Outlook, MS Teams, OneDrive, SharePoint).
• Experience troubleshooting network connectivity issues with VPN, LAN/WAN, and Multi-Factor Authentication (MFA).
• Experience managing user permissions using Active Directory (AD).
• Excellent verbal and written communication skills.
• Excellent customer service skills that include active listening, empathy, and problem-solving.

Preferred Qualifications

• Two (2) years of IT technical support experience in a Helpdesk or Desktop support environment.
• Experience with Windows 10 and Windows 11 operating systems.
• Experience with network equipment such as routers, switches, servers, printers, scanners, and SANs.
• Experience with CaseWare Working Papers, Laserfiche or other document management systems.
• Excellent troubleshooting and problem-solving skills.
• Excellent teamwork and collaboration skills.
• Ability to work independently and in a team environment.

Physical Requirements

• Must be able to lift and carry or move up to 15 pounds.

Additional Requirements

• Job offer is contingent upon candidate passing a job-related background check that may include the following: reference checks to verify job-related credentials, a criminal background check and driver's history check prior to appointment.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Belle Sarff at belle.sarff@osa.state.mn.us or 612-493-6996.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Belle Sarff at belle.sarff@osa.state.mn.us.

About State Auditor

The Office of the State Auditor serves Minnesotans by protecting local decisions close to home. The OSA provides support and analysis to local entities so they can make decisions for their communities based on facts. At the OSA we pride ourselves on our supportive work environment for our staff.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.