1 IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (EUC-JS) Job in Clinton, LA

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IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (EUC-JS)

State of Louisiana

Clinton, LA | Other

$51k-64k (estimate)

3 Weeks Ago

IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (EUC-JS)

State of Louisiana Clinton, LA

$51k-64k (estimate)

Other | Public Administration 3 Weeks Ago

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State of Louisiana is Hiring an IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (EUC-JS) Near Clinton, LA

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the End User Computing Section. Req. 194132This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Louisiana is a "State as a Model Employer" for People with Disabilities. This vacancy participates in a career progression group and may be filled from this recruitment as a IT Statewide Systems Technician 1 (TS-311), IT Statewide Systems Technician 2 (TS-312), IT Statewide Systems Technician 3 (TS-313) or IT Statewide Systems Technician 4 (TS-314) depending on the level of experience of the selected applicant. The maximum salary for the IT Statewide Systems Technician 4 is $103,064. Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.No Civil Service test scoreis required in order to be considered for this vacancy.To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire.For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources email: Erica.Gay@la.gov
MINIMUM QUALIFICATIONS:
A baccalaureate degree plus two years of experience in information technology.
SUBSTITUTIONS:
1. An associate’s degree in information technology will substitute for the baccalaureate degree.
2. Two years of experience or training in information technology will substitute for the baccalaureate degree.
Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the baccalaureate degree.
A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate degree.
3. Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
4. A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.
5. A master's degree will substitute for up to one year of the required experience.
NOTE:
Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
NOTE:
Any college hours or degree must be from an accredited college or university.
FUNCTION OF WORK:
To serve as a technical lead for a statewide information technology end user function.
LEVEL OF WORK:
Experienced.
SUPERVISION RECEIVED:
Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide guidance to lower-level IT Statewide personnel.
LOCATION OF WORK:
Division of Administration, Office of Technology Services
JOB DISTINCTIONS:
Differs from IT Statewide Technical Support Analyst 3 by the presence of serving as a technical lead in support of a statewide information technology end user function.
Differs from IT Statewide Systems Technician 2 by the absence of serving as a technical lead involving moderately complex tasks for a statewide information technology end user function.
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.
Incumbent of this position reports to the EUC IT Manager 3. EUC is the first point of contact for all statewide IT incidents, issues, and requests from more than 30,000 users and devices in 720 locations. EUC services are divided into 5 core areas of concentration including Field Operations, Advanced Remote Support, End User Technology, Incident and Ops Management, and Comm and Network Services. Incumbent of this position is responsible for field office technical support of advanced devices in the assigned region. The hardware to be supported may be specialized or complex and includes various types of network devices, servers, Audio/Video components and associated peripherals in addition to desktop and end user devices. All work tasks are assigned and monitored through the service management ticket system. The incumbent will need to be travel authorized to drive a state and/or personal vehicle to support OTS customer offices throughout the domiciled region and may travel frequently to OTS customer offices around the state to provide technical
support services. Duties may be performed in highly complex and secured environments including prisons, mental health institutions and developmental facilities.
30% Provides technical design services for a statewide information technology end user function at the enterprise level. May serve as a technical lead for designing and providing training to personnel on highly complex end user services and technologies. Documents solutions for issue and problem resolution for future knowledge base needs. Responsible for creation of project documentation, end user messaging information and end user training guides. Acts as a technical support subject matter expert for staff and other functional areas of OTS. Conducts and participates in meetings with management, technical and program office staff. Identifies opportunities for improvement of services and operations, designs implementations, and makes recommendations to management staff. Assists with defining the daily operations strategy and recommends procedures for field operations.
30% Provides feedback to customers concerning advanced technical incidents. Surveys customer technical and business process information gathering and performs analysis to prepare for system implementations or software changes. Technically leads user and system testing of new or changed software and hardware settings and configuration. Provides end user support through information updates, creation and tracking of service requests, performing advanced hardware, and software troubleshooting tasks. Performs user and system account management tasks such as resetting passwords, updating user account information, tracking, and updating assigned asset information. Performs local area network troubleshooting with assistance from engineers for network routers, switches, and cabling.
25% May direct daily work of personnel. Responsible for evaluating workload and ticket status, assigning tasks, and monitoring various daily operating functions including interaction with the user and the vendor community, recording requests for assistance from users, and tracking and solving user problems from recognition to resolution. Oversees the performance of second level and third-party support activities including incident and problem determination and resolution to ensure defined Service Levels are being met. Coordinates with higher-level technical support staff across the OTS teams. Ensures DOA and OTS policies and procedures are being followed by all staff. Ensures OTS standard baseline configuration settings are adopted and applied for all applicable customer devices. Ensures regional operations meet OTS operational standards and performance expectations. Regularly evaluates and reports performance metrics to ensure service levels are being achieved across the customer base.
10% Performs mobile device management enrollment and configuration design and deployment. Acts as a project leader for hardware and software deployments and changes to establish requirements, timeline, resources, costs, and overall plans. Leads highly complex projects pertaining to end user technologies. Participates in planning, coordination, and activation of staff and resources in support of emergency operations during disaster events around the state. Participates in continuing education and skills growth training related to end user support tasks.
5% Performs all other tasks, special projects, analysis, studies, and plans as directed.