TITLE : OFFICE ASSOCIATE Opt 2 - Springfield

Agency : Department of Children and Family Services

Closing Date / Time : 05 / 08 / 2024

Salary : $3590 - $4852 per month. Anticipated Starting Salary $3590 per month

Job Type : Salaried, Administrative Support

County : Sangamon

Number of Vacancies : 2

Plan / BU : RC14

PIN 189926

REQ 37378

PUC 90683093

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.

State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

About the Agency & Marketing Statement

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Production Control Unit Worker.

The position will also answer phone calls and review various documents and forms containing complex, confidential information.

This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s call operations.

DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills.

We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families.

In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Job Responsibilities

• Serves as Production Control Unit Worker.
• Answers phones on the Child Abuse Hotline, directing calls, taking, and relaying messages.
• Reviews various SCR documents and forms containing complex, confidential information.
• Processes requests for case consolidation / deletion and CPD logs, analyzing complex problematic situations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires 2 years of office experience.
• Requires ability to keyboard accurately at 45 wpm.

Conditions of Employment

• Requires ability to pass a background check.
• Requires ability to work mandatory overtime.

Education Requirement

Requires knowledge, skill and mental development equivalent to completion of high school and two years of office experience.

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families.

In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

TITLE : OFFICE ASSOCIATE

Work Hours : Mon-Fri 8am-4 : 30pm

Work Location : 2200 Churchill Rd, Springfield, Illinois, 62702

Supervisor : Sarah Williamson

Agency Contact :

mike.bolt@illinois.gov

618-583-2176

Job Family : Office & Administrative Support

This position DOES NOT contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the Illinois.

jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.

If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s).

You may receive emails from the following addresses :

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Last updated : 2024-04-27