Description

Career Opportunity

The Idaho State Tax Commission is seeking a driven and detail-oriented Part-time Technical Records Specialist 2 to provide technical support for programs and organizational activities to convey information, determine compliance, and resolve difficult situations in Revenue Operations. Revenue Operations strives to create a welcoming and productive work environment where our staff have the opportunity to learn, engage with each other, and develop their career goals.

The position is non-benefitted 19.5 hours per week.

What's In It for You?

• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise, Idaho.

Responsibilities:

• Gather information, make decisions, resolve problems, and respond to inquiries
• Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments
• Conduct involved searches, which may require accessing and selecting multiple information sources or contact with taxpayers, vendors, or outside sources to obtain information
• Review, evaluate, correct, and process records, payments, and/or documents Interpret or determine compliance with tax rules, regulations, statutes, and/or program policies and procedures Interpret, explain requirements, processes, and procedures to others, internal and external
• Access, maintain, and update manual and/or computerized records systems and develop reports
• May make and receive phone calls to and from taxpayers and preparers
• Cross training to support multiple units

Minimum Qualifications:

At least 1 year of work experience that included:

• Monitoring record systems to identify and correct errors
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• Analyzing information and researching a variety of sources to identify and resolve problems or issues
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations entering
• Retrieving data using a computerized record system composing and proofreading business correspondence

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

• Benefits may not be applicable for temporary or seasonal positions.