Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

IT Operations Analyst – 1st Shift (7:00 am – 3:30 pm)

Open for Recruitment: March 14th, 2024 - March 31, 2024

Salary Range: $19.00 - $23.00, based on experience and qualifications

The State of Idaho Controller's Office is an equal opportunity employer. This position is exempt from state classified service, and the rules of the Division of Human Resources and the Idaho Personnel Commission. This is an at-will position.

KEY RESPONSIBILITIES

To coordinate operational resources with the data processing schedule through the use of production scheduling tools/techniques. To perform functions associated with an IT help desk. To operate and monitor computer equipment and peripheral devices.

Job Functions:

• Monitor/queue input/output control processes; verifies completeness and accuracy of interfaces/job streams and reports ensuring production schedules are met and problems are escalated in a timely fashion
• Identify computer processing problems and steps required to solve problems/restarts
• Assists customers with problem resolution and questions arising from job processing
• Develops production schedules and modifies schedules when required
• Reviews production procedures to ensure compliance to production scheduling requirements
• Collaborate with various IT teams; consider incident impacts and notify the appropriate parties
• Monitor help desk incidents/requests and collaborate with customers and internal/external support teams for resolution
• Troubleshoot and correct customer sign on problems
• Create and maintain technical training documentation for IT Systems Operators and IT Production Specialists
• Maintain and distribute a schedule of computer events that reflect requests from the customer community or planned system upgrades
• Operates and monitors various IT stacks, network activity and supporting hardware equipment
• Performs scheduled testing to verify systems are stable
• Schedules data center hardware preventive maintenance
• Troubleshoots technical problems and assists in gathering data to determine cause of system interruptions
• Enforces physical security of SCO and it’s datacenter

Additional Functions:

• Strong written and verbal communication skills
• Contributes to the positive performance of the Operations team, computer services division and the office
• Demonstrates timely and consistent attendance (critical to this position)
• Other duties as assigned

Minimum Qualifications:

• Experience maintaining production schedules and meeting pre-defined deadlines
• Provide aid to customers and convey information to technical staff
• Reading and comprehending technical material
• Experience documenting operational problems and some knowledge of computer systems (Mainframe and Open Systems)
• Demonstrates good knowledge of steps involved in computer operations workflow
• Ability to interpret technical materials and adhere to documented processes/procedures
• Strong organization, problem solving and multi-tasking skills
• Sensitive to confidential information and privacy while providing customer service
• Strong sense of customer service and professionalism, even in a sometimes-stressful environment
• Ability to meet deadlines while being interrupted and to adapt to constantly changing situations
• Ability to complete assigned tasks individually, as well as work cooperatively as a team to complete tasks

• Perform job duties in a consistent, thorough and accurate manner

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.