POSITION SUMMARY: Under general supervision, the Property and Casualty Complaints Analyst reviews for compliance with the rules, regulations, and laws in determining eligibility for complaints and monitors compliance.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Examines property and casualty consumer inquiries of non-compliance made against insurance companies, agents, and other entities licensed by the Office of Commissioner of Insurance and Safety Fire.
• Performs a review, researches regulatory requirements, collects, and verifies documentation.
• Gathers and organizes investigative materials and information and analyzes the material to draw conclusions and provide recommendations for the resolution of complaints and issues.
• Communicates effectively with consumers and industry professionals to resolve complaints.
• Reports rules, regulations, or law violations to appropriate boards or agencies.
• Analyzes issues and develops and reports recommendations for resolution.
• Review inquiries daily and request additional documentation from the complainant as needed.
• Conducts follow-up processing (i.e. referral to Enforcement and Fraud Unit).

Completion of a pre-employment background check is required.

OCI participates in a hybrid work environment and

telework is encouraged with some days in the office required.