Requisition No: 827998 

Agency: Department of Health

Working Title: SENIOR CLERK - 64084515

 Pay Plan: Career Service

Position Number: 64084515 

Salary: $31,200 - $31,250 

Posting Closing Date: 05/03/2024 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH - OPEN COMPETITIVE OPPORTUNITY

Your Specific Responsibilities:

This position is responsible for phone response and assistance for the Alachua WIC Program/Breastfeeding Program serving a 10-county region. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Alachua County Health Department, represents the agency and its mission and values while acknowledging that all information held ln health records is confidential, with access governed by the state and federal laws Confidential information includes the clients name, address, medical social and financial data and services received. Maintains current knowledge of the Federal WIC program regulations including WIC memos, WIC FL-WSE clinic manual and the FL WIC Manual DHM ,150-24.

Telephone:

-Answering multi-line phone and inputting information into the FL-WiSE computer system

-Transferring phone calls to multiple locations and recipients. Responsible for triaging call to program staff to proper and timely handling

-Assists caller and clients with program questions, appointments scheduling and informing them what they may need to bring at their upcoming appointment.

-Call to sign up all referral and consented participants from Healthy START Prenatal and Infant Screens to increase program participation

-Speak fluent Spanish

-Assists clients with change of address, and completes voter’s preference form and voter registration application

-Performs interactive nutrition education via Nutrition Education Kit delivery followed by issuing EBT benefits to WIC clients

Other Duties:

-Processes return mail to decipher correct demographic information and updates in FL-WiSE

-Processes transactions or requests that can be completed at workstation

-Assists clerical and clinical staff as needed

-Attends staff meetings as required

-Maintains current knowledge of program guidelines, requirements, and procedures

-Triages referred Healthy Start Screens to increase program participation

-Assists supervisor with the seasonal WIC Farmers’ Market Nutrition Program (FMNP)

Other duties as assigned within the scope of the class title.

Required Knowledge, Skills, and Abilities:

Ability to deal with the public in a tactful and courteous manner. Ability to maintain effective customer service skills in stressful situations. Ability to prioritize, organize, and schedule work assignments. Ability to establish and maintain effective working relationships with others. Ability to lift 25 lbs.

Qualifications:

Minimum – A valid Driver’s License

• 1-year Customer Service Experience.

• 1-year Electronic Medical Records data entry experience.

• 1-year experience using multi-line phone system.

Preferred - • Must speak Spanish fluently.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Alachua CHD,224 SE 24th St Gainesville, Fl 3264 Travel up to 25% of the time

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.