Requisition No: 828883 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64858400

 Pay Plan: Temp

Position Number: 64858400 

Salary: $16.75 Hourly Rate of Pay 

Posting Closing Date: 05/14/2024 

Total Compensation Estimator Tool

Job posting category: Open Competitive

Your Specific Responsibilities:

Provide pleasant, patient and professional quality service and support in a variety of areas, but not limited to issuing birth/death certificates, troubleshoot certificate issues or providing information and responding promptly to customer inquiries. Issues computer generated birth and death certificates through E-Vitals ensuring all eligibility requirements have been met for all applicants as defined in F.S. 382. Ensuring all data entry information is complete and without error. Collects funds based on type and number of certifications. View Vital check dashboard for request and process all applications daily, verifying all information provided is accurate and complete. Reconciles monies collected daily with the end of day report. Maintain confidentiality of Vital Statistic and medical records per federal regulations, state statutes and policy and procedure. Provides back-up for Vitals Statistics satellite locations as deemed necessary to ensure local services are not interrupted.

lntake: Greet all incoming clients. Prepares superbill/encounter forms. Assists with answering of phones and exit. Conduct’s client interviews to provide services for all FDOH-Lake programs including the assessment of eligibility status. ls responsible for entering and updating of client demographics, financial and other needed information in HMS and Florida Shots ensuring that they match. Run FIMMIS reports on clients, enter insurance into HMS system and update as necessary. Have client sign necessary consents/release forms necessary for completion of medical record and/or other specific forms for requested services. Obtain payment authorization from recipients following policy and procedure. The incumbent may be required to perform or access translating service for Spanish as well as other language clients needing assistance, service information or appointment scheduling. Maintain records and tracking tags as necessary for FDOH-Lake programs. Run and reconcile daily report logs.

Answer Phones: Handles the scheduling of the clinic appointments based on the program and services requested. Applies knowledge and understanding of the FDOH-Lake eligibility process. Provides clients with information relating to the eligibility process along with detail on what items will be needed. Direct and refer callers and inquiries to proper resources, departments or agencies. Ensure the efficiency and effectiveness of the FDOH-Lake clinic and the flow of clients. Maintains knowledge of FDOH-Lake programs, services and fees. Maintain files in an organized and efficient manner. Assist in training of new employees. Responsible for maintaining knowledge of Standard Operating Procedures, Policy and Procedure manuals and Security and Confidentiality Manuals.

Exit: Greet all incoming and exiting clients. Assist with intake of clients and the answering of the phones, Receive superbill/encounter forms from exiting nursing staff-check for incomplete or missing data. As necessary, returns encounter form to nursing staff for correction or addition. Enter reported services into HMS and bill appropriate services to client. Collect and post payments, provide proper change and provide client with a receipt. Responsible for daily cash drawer change fund, daily posting and billing of services. Schedule needed return appointment. Make sure all reports and payments are accurate and ready for pickup. At the end of the day, completes all necessary reports for proper cash verification/close and fiscal reporting. End of day email to designated fiscal personnel and supervisor. Maintains the daily change fund log.

Performs other duties as assigned.

Qualifications:

Minimum –

• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural
• Able to travel between different Lake County clinical sites

Preferred –

• Bilingual (Spanish and English)
• Medical / Office Experience
• Experience with electronic health records
• Experience answering office phones

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Leesburg FL

Clermont FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.