Requisition No: 828457 

Agency: Department of Health

Working Title: OPS OPERATIONS ANALYST II - 64855019

 Pay Plan: Temp

Position Number: 64855019 

Salary: $25 / Hour 

Posting Closing Date: 05/10/2024 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY

DIRECTORS OFFICE – PERFORMANCE & QUALITY IMPROVEMENT

OPS – OPERATIONS ANALYST II

1105 E. KENNEDY BLVD., TAMPA, FL 33602

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training. From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost to the employee. If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program. We offer an inspiring and encouraging atmosphere to support you while you work with us.

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Operations Analyst II – OPS

This part-time (20 hours / week) position provides coordination and analysis to enhance CDC Public Health Improvement Grant efforts of the DOH-Hillsborough. The position is part of the Performance & Quality Improvement team and works to identify, recognize, and cultivate quality in the DOH-Hillsborough people and processes by assisting with three key grant initiatives. Working under the direction of the PQI manager this employee will provide PM/QI support and coordination to help DOH-Hillsborough establish a culture of continuous quality improvement. This position will assist with the planning and coordination of end user and professional IT training made possible under the grant to help build a competent public health workforce. The incumbent will also provide administrative support as part of the Public Health Resident program team.

Your Specific Responsibilities:

• Track the status of current improvement projects, ensure projects are on track, properly documented, and outcomes are recorded.

• Maintain a running list of potential improvement project ideas or problems to work on for each division and for the agency.

• Develop a QI SharePoint library containing quality tools, articles, lessons, projects, best practices, and process maps.

• Maintain a roster of all DOH-Hillsborough staff who have completed any PM/QI training, served on an improvement team, or received an award for an improvement project / best practice.

• Coordinates the periodic NACCHO Culture of Quality Self-Assessment.

• Work with the Workforce Development Director, Staff Development and Training Consultant, and PQI Manager to determine IT training needed by staff.

• Coordinate IT training classes and dates with the current vendor.

• Process staff enrolments for IT training and provide support for any scheduling difficulties.

• Maintain up to date information on staff who need training, staff scheduled for training and those who have completed any IT training.

• Work with Personnel to help coordinate all aspects of the recruitment and selection process for the DOH-Hillsborough Public Health Residents each year.

• Maintain the Resident Program schedule including check-in meetings, professional development events, off-site activities, holidays, and office closures.

• Work with the PQI Manager, Workforce Development Director, and Medical Director to plan and prepare for the monthly professional development sessions.

Required Knowledge, Skills, and Abilities:

• Ability to plan, organize and coordinate work activities and to follow instructions.
• Ability to determine work priorities, assign and ensure proper completion of work assignments in a timely manner.
• Ability to compile, organize, analyze and evaluate data and organize that data into a logical format for presentations and reports.
• Ability to review and evaluate programs to identify improvements and adjustments needed to ensure effectiveness and efficiency.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Ability to prepare reports and correspondence and communicate effectively orally and in writing to a diverse population.
• Basic computer operations skills, as well as working knowledge of MS office products, including Outlook (email), MS Word, Excel, PowerPoint, and MS Teams.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Basic knowledge of Quality Improvement terms and tools.

Qualifications:

Preferred

• Bachelor’s degree from an accredited college or university.
• Previous experience working in quality improvement, performance management or project management.
• Customer services experience.
• Experience creating or maintaining a SharePoint site / document library.
• Six Sigma or Lean Six Sigma certification – any level.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

This position is part of the DOH-Hillsborough Director’s Office which is based at the main location in downtown Tampa - 1105 E. Kennedy Blvd., Tampa, FL 33602

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

State of Florida 401(a) FICA Alternative Plan (mandatory) - 7.5% mandatory contribution required.

Health insurance for individual or family coverage - State pays 80% of premium. Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)

Life insurance available - employee pays premiums.

Workers’ Compensation (mandatory, if needed)

Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Deferred Compensation (voluntary)

Employee Assistance Program (voluntary)

Additional supplemental insurance available such as dental, disability, etc.

Tax Deferred Child Care Reimbursement Account available

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

Additional benefits information can be found under the employment section of: http://hillsborough.floridahealth.gov/about-us/careers.html

And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

 Male applicants born on or after October 1, 1962, will not be eligible for promotion in the future unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

 Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.